Unlock the full potential of your service operations with Eviden’s Salesforce Service Transformation solution. Our comprehensive approach enhances efficiency, boosts revenue growth, and fosters stronger relationships with your customers and partners.
Solution capabilities
Empower your customers to independently resolve issues with intuitive self-service solutions, reducing support costs and improving satisfaction.
Elevate client engagement with personalized, seamless experiences that foster loyalty and trust.
Provide a unified and consistent service experience across all platforms, including CTI systems and Amazon Connect, to ensure every interaction is seamless and effective.
Streamline issue tracking and resolution processes to enhance productivity and reduce resolution times with a centralized case management system.
Maximize the efficiency of your on-site service operations with advanced scheduling, mobile tools, and real-time updates to deliver outstanding service.
Facilitate the sharing of critical information and enhance problem-solving with a centralized knowledge base, ensuring that customers and service agents have access to the most relevant and up-to-date information.
Solution benefits
Boost customer service agent productivity
Unified view of customers with AI-powered workspace
Automatically route work to the best teams & channels
Our clients
Daimler Truck NA
Eviden transformed Daimler Truck NA's systems, workflows, and user experiences through Salesforce platform modernization.
Retail, Transportation & Logistics
Salesforce Sales Cloud, Service Cloud & Community Cloud solution
National Trust
The implementation of Salesforce accelerated business processes and enriched the charity's vast supporter relationships.
Public Sector & Defense
Salesforce Service Cloud, Experience Cloud, Marketing Cloud, & Non-Profit Cloud solution
Lifetouch
A nationwide network of photographers can now access scheduling, efficient routes, overlaying conditions, and location intelligence at their fingertips.
Retail, Transportation & Logistics
Salesforce Sales Cloud, Marketing Cloud, Service Cloud, Experience Cloud & Field Service solution
KNLTB
The Eviden Salesforce solution enabled KNLTB to increase new applications and membership satisfaction, as well as further collaboration with sports teachers.
Retail, Transportation & Logistics
Salesforce Service Cloud, Marketing Cloud, Experience Cloud & Customer 360 solution
Cengage
The Cengage Salesforce solution streamlines customer communications, operations, and services across their higher education, K-12, professional, and library markets.
Public Sector & Defense
Salesforce Service Cloud and Lightning solution
Our Team
