At a glance

A global financial services provider partnered with Eviden for a holistic, integrated, one stop data-driven process analysis. Eviden’s Process Discovery solution was used to automate process mapping and automation assessment for the organization’s business transformation needs.


  • 10,900+ process maps created across 1200+ sub-process covering 210+ processes
  • Assessment and documentation of 4,300+ employees’ processes
  • More than 30% reduction in subject matter experts (SME) efforts for knowledge management and transition
  • 3x faster turn-around time to develop knowledge repository

Uncovering automation opportunities

With 12 business lines distributed globally, the client was faced with outdated process maps and documentation. These were unfit for training or reference purposes as they lacked an end-to-end process analysis. Additionally, their methodology to identify automation opportunities was manual, time-consuming and not standardized.

On the path to rediscovery

The client leveraged Eviden’s SyntBots Process Discovery tool to record existing processes, generate process maps and document standard operating procedures (SOPs).

Completing an integrated process analysis using Signavio, Eviden provided the client with a 360-degree view of their processes, applications, and workforce utilization. Continuous monitoring and careful evaluation of process improvements helped them update their documentation. Additionally, they were able to monitor their processes with dashboards that provided comprehensive process insights.

Mapping processes. Rediscovering potential.

This entire process discovery and automation project led to more than 10,900 process maps created across 1,200+ sub-processes covering 210+ processes, which covered 4,300+ employees.

The updated process documentation resulted in more than 30% reduction in experts’ efforts for knowledge management and transition and a 3x faster turn-around time to develop a comprehensive knowledge repository.

Finally, interoperable business SOPs were created in Signavio.

Why Eviden

Eviden has proven expertise delivering intelligent automation and has strong partnerships with leading commercial automation products including Automation Anywhere, Blue Prism, Celonis, Microsoft, Signavio and UiPath. We also have a leading portfolio of IP-based tools and accelerators that deliver value to your business.

The client

A US-based financial services leader with global operations has multiple business lines —CRD, derivatives operations, security operations, fund account and tax operations, WPO, KYC and banking operations and markets.

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