Self-Service Password Reset (SSPR)

Let users reset their own passwords securely: eliminate helpdesk calls, end lockout downtime

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Overview

Eliminate downtime caused by locked accounts

Eviden SSPR enables users to reset forgotten passwords or unlock accounts independently: without calling the helpdesk: using security questions, OTP via email or SMS, or QR code via smartphone (QREntry). As a component of EAM, SSPR integrates directly with the authentication and SSO layer, ensuring a seamless experience for end users and complete control for administrators. In healthcare and industrial environments that operate 24/7, SSPR removes the single biggest cause of unplanned downtime: the locked account.

Key features

What sets SSPR apart

Multiple reset methods

Security questions, OTP by email, OTP by SMS, QR code via smartphone: choose the method that fits your security policy.

Self-service portal

Web-based portal accessible from any browser: users reset passwords without IT involvement at any time.

QREntry integration

Reset via smartphone QR code scan: fast, secure, no token required.

Admin controls

Define which reset methods are allowed, set question policies, configure OTP expiry, and manage the service from the EAM console.

Audit trail

Every reset attempt: successful or failed: is logged for compliance and investigation.

EAM integration

Fully integrated with Enterprise SSO: a reset password is immediately applied across all SSO-enrolled applications.

Benefits

Keep the business on going

Eliminate the #1 helpdesk ticket

Password resets account for 20–50% of helpdesk calls in most organisations: SSPR eliminates them entirely.

Zero downtime for locked accounts

Users in 24/7 environments: hospitals, factories, contact centres: reset and return to work in under a minute.

Reduce operational cost

Every avoided helpdesk call has a measurable cost: SSPR pays back its investment within weeks of deployment.

Improve user satisfaction

No waiting on hold: users resolve their own lockouts in seconds, at any time of day.

Strengthen security

OTP and QREntry reset methods are more secure than phone-based helpdesk verification, which is vulnerable to social engineering.

Why Eviden

Why choose SSPR

Native EAM integration

SSPR is built into the EAM platform: no separate deployment, no integration complexity, one console for everything.

Multiple secure reset methods

Security questions, email OTP, SMS OTP, and QREntry: the broadest method coverage of any comparable solution.

QREntry innovation

Smartphone QR code reset is unique to Eviden: enables secure self-service even in environments where users have no email access at the terminal.

Healthcare proven

Deployed in hospitals where clinical staff cannot afford to wait for helpdesk support during a shift.

FAQ

Frequently asked questions

No: smartphone (QREntry) is one optional method. Users can also reset via security questions or OTP by email or SMS.

Yes: administrators configure which methods are available, per user group or organisation-wide.

Yes: the web portal can be made available externally, with appropriate network controls applied by your team.

When used with EAM SSO, yes: the reset password propagates to all SSO-enrolled applications automatically.

SSPR is a component of EAM. Contact our team to discuss deployment options for your environment.

Case Study

No more 3am helpdesk calls: clinical staff reset their own passwords

Groupement Hospitalier de Territoire

Self-service password reset deployed across a French hospital group, eliminating overnight helpdesk dependency for clinical staff.

Read the case study

Solution

Eviden Self-Service Password Reset (SSPR)

Eviden Self-Service Password Reset (SSPR) offers several different authentication methods. From a web portal or from their workstation, users can securely reset their Windows passwords without having to contact the helpdesk.
Eviden Self-Service Password Reset is also available in offline mode.

Eviden Self-Service Password Reset identifies the user with different means: Questions and Answers, Scan of a QR Code, Confirmation code sent via email or SMS on mobile and subsequently executes the reset of a new password or generates a temporary password (TPA).

Eviden Self-Service Password Reset features enable users to change their Windows password securely (network login, Windows login),
connected or not connected to the network. The solution provides a large range of authentication methods and full audit trails to demonstrate the implementation of the password policy.

Product Sheet [PDF]Contact our experts

Eviden-Self-Service-password-reset-SSPR-EN.pdf

Discover

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