Design your digital future with ServiceNow and Eviden Introduction Key numbers Our solutions Awards & recognitions Our clients Related resources Similar solutions Our team FAQ Contact us Organizations looking to reduce IT support costs and risks or improve IT services quality often turn to IT Service Management (ITSM). Our ITIL-standard ITSM options transform the way you work by joining up silos to meet those challenges. We make the best use of core ITIL concepts such as Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. We offer consulting, full design, implementation and support services across all ServiceNow solutions for Human Resources, employees and Customer Service. Eviden enhanced support gives you access to a pool of consultants who provide an extension of your capabilities. Our expertise enables integration of ServiceNow with other solutions such as Dynatrace, Google Cloud and SAP. Watch video Key numbers 0 .9 / 5 Consistent CSAT 0 + Certification 0 + Experts 0 Years of Partnership Our solutions Platform (Core) App-aware ITSM APM and IT operations analytics help manage applications across cloud computing environments and inside the data center. Read more ElevateNow for SAP Addressing the ECC to S4HANA modernization challenge: the biggest workflow innovation opportunity of our time. Read more Engaged Employee Experience Proactively manage Enterprise Employee Experience, ensuring seamless Service Delivery across of ServiceNow and SAP. Read more Service Management as a Service (SMaaS) Accelerate Enterprise Service Management with digitalization. Onboard ITSM processes reduce implementation time by 70%. Read more Industry Solutions The Eviden ServiceNow Practice is pleased to be a Design Studio Partner of ServiceNow, and works collaboratively to create tailored industry relevant offerings. Read more Smart Business Platform A streamlined Enterprise Service Management platform, delivering on service commitments with a ready-to-use solution, eliminating the need for custom development. Read more Awards & recognitions Eviden is proud to be an Elite Partner of ServiceNow across multiple disciplines, including the highest level of accreditations for our experts and being a design studio partner – innovating and solving collaboratively. Certifications Certified Master Architect Certified Technical Architect Our clients Veolia Each country can see at-glance what requires immediate attention, the number of incidents, first contact resolution results, and opportunities for streamlining. Read more Veolia Resourcing the world through service innovation, Veolia puts the sustainable development of communities and industries first Read more Dan Holland CTO, Alvarez & Marsal The team showed excellent commitment to our project from the outset, helping us to meet our objectives with brilliant support, guidance and a truly proactive approach. Read more Alvarez & Marsal Delivers ServiceNow IT Management to ensure the highest level of security Read more Global Banking Corporation Senior Manager DCM has been a significant challenge and drain on our resource. It’s incredible that we have also delivered significant projects, infrastructures as well as cost savings initiatives. Read more Global Banking Corporation Upgrades IT automation whilst maintaining full service to its customers Read more Global Investment Bank Improving customer satisfaction and delivering easily measurable PIs for the business. Read more Global Investment Bank Addresses process inefficiencies with HR Service Management Read more International Healthcare Group Senior Technical Management Lead The way they would ‘think outside the box’ gave us some real food for thought about how we should think about future developments. Read more International Healthcare Group Deploys platform scalable for any future needs Read more Richard Strange Invensys From a business perspective it has significantly enhanced our ability to deliver services more efficiently, demonstrate more value to the business and raise our profile. Read more Invensys Significantly enhance ability to deliver services more efficiently with ServiceNow IT Service Management Read more Geeta Parashar HR Project and Systems Manager, University of Birmingham Eviden's ServiceNow Practice, particularly their HRSM Jumpstart solution, has transformed the University of Birmingham's HR, making it less reactive and more operationally efficient. This enhancement allows HR to allocate more time to strategic contributions, adding significant value. Read more University of Birmingham Achieve better visibility and deliver a higher level of service with HR Service Management. Read more Syed Ahmed Network Analyst, Yorkshire Water With the Eviden ServiceNow Practice solution, I regularly pick up and fix device failures or performance issues for our WAN sites before the end users notice and before they even become a service issue. Read more Yorkshire Water Providing highly available IT services to the business Read more Mahesh Halai Former ServiceNow Solutions Specialist, NHSBT The team can now focus on more complex tasks that can’t be automated. The overall experience for users and high-volume requests is much better. Read more NHSBT Saving 650 hours of valuable NHSBT agent time Read more Ilya Romaine ServiceNow ITSM Transformation Product Owner, Lloyds Bank Customer get exactly what they need from the system in an easy to-consume way which enables them to address their needs and requests quickly and efficiently. This not only ensures a fantastic user experience but also minimizes any disruptions. Read more Lloyds Bank Group Creating a modern & engaging employee experience platform Read more Fortune 500 Life Sciences Company Harnessing the power of technology Watch the video Fortune 500 Life Sciences Company Improved visibility and control, ensures compliance Watch the video Related resources Power experience with intelligent technologies Learn how Artificial Intelligence (AI) and other intelligent technologies can transform your customer and employee experience. Read the eBook Empowering Standardization The Eviden Smart Business Platform for Tailored Enterprise Service Management Read the brochure Accelerating innovation in ERP modernization journeys With support for legacy SAP ending in 2027, many businesses are faced with difficult decisions to make, read our blog to know more. Read the blog Modernize your ERP experience with ElevateNow for SAP Your enterprise resource planning (ERP) system serves as the bedrock of your business. Discover how to modernize and futureproof your investment. Read more Top 10 Tips As a ServiceNow Elite Partner, here are our top 10 tips to realize better business outcomes. Read the brochure Enter the era of frictionless To adapt to changing expectations and values, companies need to re-envision the employee experience, evolving the way we work. Read the brochure Deliver a modern ERP experience with Eviden ElevateNow for SAP Modernizing your ERP while safeguarding existing SAP innovations is a huge undertaking. Read the brochure Build consumer-grade ERP experiences "Build consumer-grade ERP experiences with Eviden ElevateNow for SAP, powered by ServiceNow" Read the brochure The challenging reality in ERP environments Accelerating innovation & process transformation in SAP without disruption Read the brochure Similar solutions Digital Performance Management Transform IT with AI-driven Digital Performance Management. Elevate operations, applications and security through Full stack Observability Learn More SAP Solutions Digitize your business and IT landscape, while delivering operational and financial efficiencies using private and hyperscale public cloud platforms. Learn More Our Team Paul Lloyd Global Head of ServiceNow and DPM Practice Helene Beauvallet Head of Southern Europe Diana Ulich Head of Practice, Germany Richard Motteram Global Head of Portfolio Paula Howard Global Head of Marketing FAQWhat ServiceNow partnership level are you? We are proud to be an Elite ServiceNow partner Why Eviden for ServiceNow solutions and delivery? Eviden’s ServiceNow practice is able to boast over 15 year’s experience with 1’000+ certifications and 1,000+ experts. Ranked #1 in Voice of the Customer every month throughout 2021 and 2022, Eviden is proud of the consistent CSAT scores, underpinning our ethos of keeping our customers at the heart of everything we do. Global best practices: We bring blueprints and the required thought leadership to our customers We do not just focus on process and technology, but also the hearts and minds (comms and adoption) We are not afraid to challenge the status quo, and will offer best advice based on many years experience Our consultants leverage their knowledge and expertise to improve Digital Transformation success rates But most importantly, we keep our customers at the heart of everything we do. What do the analysts say? “Acquisition of Engage ESM has changed the narrative: Atos was relatively late to the ServiceNow services ecosystem; however, the acquisition of ServiceNow and Enterprise Service Management specialist Engage ESM has enabled the firm to leverage the talent, capability, and approach from the experienced firm to supplement its own offering and build a more compelling narrative.” PAC Innovation Radar ServiceNow Services 2021: Best in Class HfS ServiceNow Services 2021: Ranked #6 overall Everest ServiceNow Services PEAK Matrix® Assessment : 2022 Major Contenders, 2021 Leaders What implementation services do you offer? Our consultative approach includes full design, implementation, and support services across the breadth of ServiceNow solutions, including implementation, integration and support services for HR, employees & Customer Service. Want to learn more? Thank you for your interest. You can download the report here. 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