Organizations looking to reduce IT support costs and risks or improve IT services quality often turn to IT Service Management (ITSM).

Our ITIL-standard ITSM options transform the way you work by joining up silos to meet those challenges. We make the best use of core ITIL concepts such as Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.

We offer consulting, full design, implementation and support services across all ServiceNow solutions for Human Resources, employees and Customer Service.

Eviden enhanced support gives you access to a pool of consultants who provide an extension of your capabilities. Our expertise enables integration of ServiceNow with other solutions such as Dynatrace, Google Cloud and SAP.

Key numbers

0 .9 / 5
Consistent CSAT
0 +
Certification
0 +
Experts
0
Years of Partnership

Our solutions

Platform (Core)

Platform (Core)

App-aware ITSM APM and IT operations analytics help manage applications across cloud computing environments and inside the data center.

ElevateNow for SAP

ElevateNow for SAP

Addressing the ECC to S4HANA modernization challenge: the biggest workflow innovation opportunity of our time.

Engaged Employee Experience

Engaged Employee Experience

Proactively manage Enterprise Employee Experience, ensuring seamless Service Delivery across of ServiceNow and SAP.

Service Management as a Service (SMaaS)

Service Management as a Service (SMaaS)

Accelerate Enterprise Service Management with digitalization. Onboard ITSM processes reduce implementation time by 70%.

Industry Solutions

Industry Solutions

The Eviden ServiceNow Practice is pleased to be a Design Studio Partner of ServiceNow, and works collaboratively to create tailored industry relevant offerings.

Smart Business Platform

Smart Business Platform

A streamlined Enterprise Service Management platform, delivering on service commitments with a ready-to-use solution, eliminating the need for custom development.

Awards & recognitions

Eviden is proud to be an Elite Partner of ServiceNow across multiple disciplines, including the highest level of accreditations for our experts and being a design studio partner – innovating and solving collaboratively.

Certifications

  • Certified Master Architect
  • Certified Technical Architect

Our clients

Veolia

Veolia

Each country can see at-glance what requires immediate attention, the number of incidents, first contact resolution results, and opportunities for streamlining.

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Veolia

Resourcing the world through service innovation, Veolia puts the sustainable development of communities and industries first

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Dan Holland

Dan Holland

CTO, Alvarez & Marsal

The team showed excellent commitment to our project from the outset, helping us to meet our objectives with brilliant support, guidance and a truly proactive approach.

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Alvarez & Marsal

Delivers ServiceNow IT Management to ensure the highest level of security

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Global Banking Corporation

Global Banking Corporation

Senior Manager

DCM has been a significant challenge and drain on our resource. It’s incredible that we have also delivered significant projects, infrastructures as well as cost savings initiatives.

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Global Banking Corporation

Upgrades IT automation whilst maintaining full service to its customers

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Global Investment Bank

Global Investment Bank

Improving customer satisfaction and delivering easily measurable PIs for the business.

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Global Investment Bank

Addresses process inefficiencies with HR Service Management

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International Healthcare Group

International Healthcare Group

Senior Technical Management Lead

The way they would ‘think outside the box’ gave us some real food for thought about how we should think about future developments.

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International Healthcare Group

Deploys platform scalable for any future needs

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Richard Strange

Richard Strange

Invensys

From a business perspective it has significantly enhanced our ability to deliver services more efficiently, demonstrate more value to the business and raise our profile.

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Invensys

Significantly enhance ability to deliver services more efficiently with ServiceNow IT Service Management

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Geeta Parashar

Geeta Parashar

HR Project and Systems Manager, University of Birmingham

Eviden's ServiceNow Practice, particularly their HRSM Jumpstart solution, has transformed the University of Birmingham's HR, making it less reactive and more operationally efficient. This enhancement allows HR to allocate more time to strategic contributions, adding significant value.

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University of Birmingham

Achieve better visibility and deliver a higher level of service with HR Service Management.

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Syed Ahmed

Syed Ahmed

Network Analyst, Yorkshire Water

With the Eviden ServiceNow Practice solution, I regularly pick up and fix device failures or performance issues for our WAN sites before the end users notice and before they even become a service issue.

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Yorkshire Water

Providing highly available IT services to the business

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Mahesh Halai

Mahesh Halai

Former ServiceNow Solutions Specialist, NHSBT

The team can now focus on more complex tasks that can’t be automated. The overall experience for users and high-volume requests is much better.

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NHSBT

Saving 650 hours of valuable NHSBT agent time

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Ilya Romaine

Ilya Romaine

ServiceNow ITSM Transformation Product Owner, Lloyds Bank

Customer get exactly what they need from the system in an easy to-consume way which enables them to address their needs and requests quickly and efficiently. This not only ensures a fantastic user experience but also minimizes any disruptions.

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Lloyds Bank Group

Creating a modern & engaging employee experience platform

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Fortune 500 Life Sciences Company

Fortune 500 Life Sciences Company

Harnessing the power of technology

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Fortune 500 Life Sciences Company

Improved visibility and control, ensures compliance

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Related resources

Power experience with intelligent technologies

Power experience with intelligent technologies

Learn how Artificial Intelligence (AI) and other intelligent technologies can transform your customer and employee experience.

Empowering Standardization

Empowering Standardization

The Eviden Smart Business Platform for Tailored Enterprise Service Management

Accelerating innovation in ERP modernization journeys

Accelerating innovation in ERP modernization journeys

With support for legacy SAP ending in 2027, many businesses are faced with difficult decisions to make, read our blog to know more.

Modernize your ERP experience with ElevateNow for SAP

Modernize your ERP experience with ElevateNow for SAP

Your enterprise resource planning (ERP) system serves as the bedrock of your business. Discover how to modernize and futureproof your investment.

Top 10 Tips

Top 10 Tips

As a ServiceNow Elite Partner, here are our top 10 tips to realize better business outcomes.

Enter the era of frictionless

Enter the era of frictionless

To adapt to changing expectations and values, companies need to re-envision the employee experience, evolving the way we work.

Deliver a modern ERP experience with Eviden ElevateNow for SAP

Deliver a modern ERP experience with Eviden ElevateNow for SAP

Modernizing your ERP while safeguarding existing SAP innovations is a huge undertaking.

Build consumer-grade ERP experiences

Build consumer-grade ERP experiences

"Build consumer-grade ERP experiences with Eviden ElevateNow for SAP, powered by ServiceNow"

The challenging reality in ERP environments

The challenging reality in ERP environments

Accelerating innovation & process transformation in SAP without disruption

Our Team

Helene Beauvallet

Helene Beauvallet

Head of Southern Europe
Diana Ulich

Diana Ulich

Head of Practice, Germany
Dmitriy Synyak

Dmitriy Synyak

Head of Practice, Americas
Steve Merchant

Steve Merchant

Head of Practice, UKI
Jeroen Jochems

Jeroen Jochems

Head of Practice, BTN

FAQ

We are proud to be an Elite ServiceNow partner

Eviden’s ServiceNow practice is able to boast over 15 year’s experience with 1’000+ certifications and 1,000+ experts. Ranked #1 in Voice of the Customer every month throughout 2021 and 2022, Eviden is proud of the consistent CSAT scores, underpinning our ethos of keeping our customers at the heart of everything we do.

Global best practices:

  • We bring blueprints and the required thought leadership to our customers
  • We do not just focus on process and technology, but also the hearts and minds (comms and adoption)
  • We are not afraid to challenge the status quo, and will offer best advice based on many years experience
  • Our consultants leverage their knowledge and expertise to improve Digital Transformation success rates

But most importantly, we keep our customers at the heart of everything we do.

Acquisition of Engage ESM has changed the narrative: Atos was relatively late to the ServiceNow services ecosystem; however, the acquisition of ServiceNow and Enterprise Service Management specialist Engage ESM has enabled the firm to leverage the talent, capability, and approach from the experienced firm to supplement its own offering and build a more compelling narrative.”

PAC Innovation Radar ServiceNow Services 2021: Best in Class

HfS ServiceNow Services 2021: Ranked #6 overall

Everest ServiceNow Services PEAK Matrix® Assessment : 2022 Major Contenders, 2021 Leaders

Our consultative approach includes full design, implementation, and support services across the breadth of ServiceNow solutions, including implementation, integration and support services for HR, employees & Customer Service.

Want to learn more?

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