Organizations looking to reduce IT support costs and risks or improve IT services quality often turn to IT Service Management (ITSM).

Our ITIL-standard ITSM options transform the way you work by joining up silos to meet those challenges. We make the best use of core ITIL concepts such as Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.

What we bring to the table

We offer consulting, full design, implementation and support services across all ServiceNow solutions for Human Resources, employees and Customer Service.

Eviden enhanced support gives you access to a pool of consultants who provide an extension of your capabilities. Our expertise enables integration of ServiceNow with other solutions such as Dynatrace, Google Cloud and SAP.

ServiceNow solutions

ElevateNow for SAP

ElevateNow for SAP

Addressing the ECC to S4HANA migration challenge: the biggest workflow innovation opportunity of our time.

Engaged Employee Experience

Engaged Employee Experience

Proactively manage Enterprise Employee Experience, ensuring seamless Service Delivery across of ServiceNow and SAP.

ElevateNow Platform (Core)

ElevateNow Platform (Core)

App-aware ITSM APM and IT operations analytics help manage applications across cloud computing environments and inside the data center.

Service Management as a Service (SMaaS)

Service Management as a Service (SMaaS)

Accelerate Enterprise Service Management with digitalization. Onboard ITSM processes reduce implementation time by 70%.

Selected Case Studies

Veolia aligns IT operations with global service strategy and business goals with ServiceNow

Veolia aligns IT operations with global service strategy and business goals with ServiceNow

Alvarez & Marsal delivers ServiceNow IT Management to ensure the highest level of security

Alvarez & Marsal delivers ServiceNow IT Management to ensure the highest level of security

Global Banking Corporation upgrades it automation whilst maintaining full service to its customers

Global Banking Corporation upgrades it automation whilst maintaining full service to its customers

Global Investment Bank addresses process inefficiencies with HR Service Management

Global Investment Bank addresses process inefficiencies with HR Service Management

International Healthcare Group deploys platform scalable for any future needs

International Healthcare Group deploys platform scalable for any future needs

Ivensys significantly enhance ability to deliver services more efficiently with ServiceNow IT Service Management

Ivensys significantly enhance ability to deliver services more efficiently with ServiceNow IT Service Management

University of Birmingham achieves better visibility and delivers a higher level of service with HR Service Management

University of Birmingham achieves better visibility and delivers a higher level of service with HR Service Management

Yorkshire Water enables a more proactive IT Service Management function

Yorkshire Water enables a more proactive IT Service Management function

Streamlined and efficient service experience for NHSBT

Streamlined and efficient service experience for NHSBT

Transforming colleague experience for Lloyds Banking Group

Transforming colleague experience for Lloyds Banking Group

Related resources

Top 10 Tips for the NOW Platform  Brochure

May 16, 2023

Top 10 Tips for the NOW Platform 

Positioning Atos as ServiceNow thought leaders with your clients  

Enter the era of frictionless work  Brochure

June 16, 2023

Enter the era of frictionless work 

A vision of a "new normal" for workers around the world

Elevate Now Brochure

June 23, 2023

Elevate Now

The ECC to S4HANA migration challenge is the biggest workflow innovation opportunity of our time

ServiceNow Elite Partner badge Badge

ServiceNow Elite Partner badge

Accelerating innovation & process transformation in SAP without disruption Brochure

Accelerating innovation & process transformation in SAP without disruption

Insights

Wendy Dewey

Wendy Dewey

IT Service Manager at NHS Blood and Transplant

Wendy Dewey

IT Service Manager at NHS Blood and Transplant

For NHS Blood and Transplant, the upgrade to the latest version of ServiceNow was absolutely critical. But we lacked the internal ServiceNow expertise necessary for such an undertaking. [Eviden] brought the thought leadership as well as the passion and the commitment needed to make a real success of the upgrade project.

Louise McEachran

Louise McEachran

Head of People Services, AB Agri

Louise McEachran

Head of People Services, AB Agri

HIVE allows us to create a central one-stop shop for all our HR and payroll queries.

CTO, global professional services firm

CTO, global professional services firm

Global professional services firm

CTO, global professional services firm

Global professional services firm

The [Eviden] team showed excellent commitment to our project from the outset, helping us to meet our objectives with brilliant support, guidance and a truly proactive approach.

Our Team

Paul Jenkins

Paul Jenkins

CTO, ServiceNow Practice
Paula Howard

Paula Howard

Head of Marketing, ServiceNow Practice

FAQ

We are proud to be an Elite ServiceNow partner

Eviden’s ServiceNow practice is able to boast over 15 year’s experience with 1’000+ certifications and 1,000+ experts. Ranked #1 in Voice of the Customer every month throughout 2021 and 2022, Eviden is proud of the consistent CSAT scores, underpinning our ethos of keeping our customers at the heart of everything we do.

Global best practices:

  • We bring blueprints and the required thought leadership to our customers
  • We do not just focus on process and technology, but also the hearts and minds (comms and adoption)
  • We are not afraid to challenge the status quo, and will offer best advice based on many years experience
  • Our consultants leverage their knowledge and expertise to improve Digital Transformation success rates

But most importantly, we keep our customers at the heart of everything we do.

Acquisition of Engage ESM has changed the narrative: Atos was relatively late to the ServiceNow services ecosystem; however, the acquisition of ServiceNow and Enterprise Service Management specialist Engage ESM has enabled the firm to leverage the talent, capability, and approach from the experienced firm to supplement its own offering and build a more compelling narrative.”

PAC Innovation Radar ServiceNow Services 2021: Best in Class

HfS ServiceNow Services 2021: Ranked #6 overall

Everest ServiceNow Services PEAK Matrix® Assessment : 2022 Major Contenders, 2021 Leaders

Our consultative approach includes full design, implementation, and support services across the breadth of ServiceNow solutions, including implementation, integration and support services for HR, employees & Customer Service.

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