Organizations looking to reduce IT support costs and risks or improve IT services quality often turn to IT Service Management (ITSM).
Our ITIL-standard ITSM options transform the way you work by joining up silos to meet those challenges. We make the best use of core ITIL concepts such as Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.
We offer consulting, full design, implementation and support services across all ServiceNow solutions for Human Resources, employees and Customer Service.
Eviden enhanced support gives you access to a pool of consultants who provide an extension of your capabilities. Our expertise enables integration of ServiceNow with other solutions such as Dynatrace, Google Cloud and SAP.
Key numbers
Our solutions
Platform (Core)
App-aware ITSM APM and IT operations analytics help manage applications across cloud computing environments and inside the data center.
ElevateNow for SAP
Addressing the ECC to S4HANA modernization challenge: the biggest workflow innovation opportunity of our time.
Engaged Employee Experience
Proactively manage Enterprise Employee Experience, ensuring seamless Service Delivery across of ServiceNow and SAP.
Service Management as a Service (SMaaS)
Accelerate Enterprise Service Management with digitalization. Onboard ITSM processes reduce implementation time by 70%.
Industry Solutions
The Eviden ServiceNow Practice is pleased to be a Design Studio Partner of ServiceNow, and works collaboratively to create tailored industry relevant offerings.
Smart Business Platform
A streamlined Enterprise Service Management platform, delivering on service commitments with a ready-to-use solution, eliminating the need for custom development.
JumpStart to NIS2
Wherever you are in the World, if you are trading with the EU then the EU NIS2 Directive applies. Don't be caught out.
Consulting & Advisory Services
Ensuring Success of your Digital Transformation with ServiceNow
Awards & recognitions
Eviden is proud to be an Elite Partner of ServiceNow across multiple disciplines, including the highest level of accreditations for our experts and being a design studio partner – innovating and solving collaboratively.
Certifications
- Certified Master Architect
- Certified Technical Architect
Our clients
Veolia
Each country can see at-glance what requires immediate attention, the number of incidents, first contact resolution results, and opportunities for streamlining.
Veolia
Resourcing the world through service innovation, Veolia puts the sustainable development of communities and industries first
Dan Holland
CTO, Alvarez & Marsal
The team showed excellent commitment to our project from the outset, helping us to meet our objectives with brilliant support, guidance and a truly proactive approach.
Alvarez & Marsal
Delivers ServiceNow IT Management to ensure the highest level of security
Global Banking Corporation
Senior Manager
DCM has been a significant challenge and drain on our resource. It’s incredible that we have also delivered significant projects, infrastructures as well as cost savings initiatives.
Global Banking Corporation
Upgrades IT automation whilst maintaining full service to its customers
Global Investment Bank
Improving customer satisfaction and delivering easily measurable PIs for the business.
Global Investment Bank
Addresses process inefficiencies with HR Service Management
International Healthcare Group
Senior Technical Management Lead
The way they would ‘think outside the box’ gave us some real food for thought about how we should think about future developments.
International Healthcare Group
Deploys platform scalable for any future needs
Richard Strange
Invensys
From a business perspective it has significantly enhanced our ability to deliver services more efficiently, demonstrate more value to the business and raise our profile.
Invensys
Significantly enhance ability to deliver services more efficiently with ServiceNow IT Service Management
Geeta Parashar
HR Project and Systems Manager, University of Birmingham
Eviden's ServiceNow Practice, particularly their HRSM Jumpstart solution, has transformed the University of Birmingham's HR, making it less reactive and more operationally efficient. This enhancement allows HR to allocate more time to strategic contributions, adding significant value.
University of Birmingham
Achieve better visibility and deliver a higher level of service with HR Service Management.
Syed Ahmed
Network Analyst, Yorkshire Water
With the Eviden ServiceNow Practice solution, I regularly pick up and fix device failures or performance issues for our WAN sites before the end users notice and before they even become a service issue.
Yorkshire Water
Providing highly available IT services to the business
Mahesh Halai
Former ServiceNow Solutions Specialist, NHSBT
The team can now focus on more complex tasks that can’t be automated. The overall experience for users and high-volume requests is much better.
NHSBT
Saving 650 hours of valuable NHSBT agent time
Ilya Romaine
ServiceNow ITSM Transformation Product Owner, Lloyds Bank
Customer get exactly what they need from the system in an easy to-consume way which enables them to address their needs and requests quickly and efficiently. This not only ensures a fantastic user experience but also minimizes any disruptions.
Lloyds Bank Group
Creating a modern & engaging employee experience platform
Fortune 500 Life Sciences Company
Harnessing the power of technology
Fortune 500 Life Sciences Company
Improved visibility and control, ensures compliance
Related resources
Technical debt vs. ITSM managed services for strategic advantage
In the digital era, businesses must tackle technical debt, manage complex IT environments, and drive growth. ITSM managed services optimize operations, helping firms focus on innovation and gain a strategic edge.
Are you confident in NIS2 compliance?
Eviden and ServiceNow leverage vast experience and know-how to deliver compliance and peace of mind.
Digital Fortitude: Enhancing Resilience in the Age of Cyber
Addressing the NIS2 compliancy challenges with ServiceNow
Building a better-together approach to ERP Modernization
In this episode of the Innovation Today Podcast, Spencer Beemiller from ServiceNow interviews Richard Motteram, Chief Digital Officer at Eviden, about ERP modernization.
Modernize ERP systems and accelerate transformation
Pleased to be aligned with our partner ServiceNow to help organizations address their ERP modernization challenges
Power experience with intelligent technologies
Learn how Artificial Intelligence (AI) and other intelligent technologies can transform your customer and employee experience.
Empowering Standardization
The Eviden Smart Business Platform for Tailored Enterprise Service Management
Accelerating innovation in ERP modernization journeys
With support for legacy SAP ending in 2027, many businesses are faced with difficult decisions to make, read our blog to know more.
Modernize your ERP experience with ElevateNow for SAP
Your enterprise resource planning (ERP) system serves as the bedrock of your business. Discover how to modernize and futureproof your investment.
Top 10 Tips
As a ServiceNow Elite Partner, here are our top 10 tips to realize better business outcomes.
Enter the era of frictionless
To adapt to changing expectations and values, companies need to re-envision the employee experience, evolving the way we work.
Deliver a modern ERP experience with Eviden ElevateNow for SAP
Modernizing your ERP while safeguarding existing SAP innovations is a huge undertaking.
Build consumer-grade ERP experiences
"Build consumer-grade ERP experiences with Eviden ElevateNow for SAP, powered by ServiceNow"
The challenging reality in ERP environments
Accelerating innovation & process transformation in SAP without disruption.
Similar solutions
Digital Performance Management
Transform IT with AI-driven Digital Performance Management. Elevate operations, applications and security through Full stack Observability
SAP Solutions
Digitize your business and IT landscape, while delivering operational and financial efficiencies using private and hyperscale public cloud platforms.
Our team
FAQ
We are proud to be an Elite ServiceNow partner
Eviden’s ServiceNow practice is able to boast over 15 year’s experience with 1’000+ certifications and 1,000+ experts. Ranked #1 in Voice of the Customer every month throughout 2021 and 2022, Eviden is proud of the consistent CSAT scores, underpinning our ethos of keeping our customers at the heart of everything we do.
Global best practices:
- We bring blueprints and the required thought leadership to our customers
- We do not just focus on process and technology, but also the hearts and minds (comms and adoption)
- We are not afraid to challenge the status quo, and will offer best advice based on many years experience
- Our consultants leverage their knowledge and expertise to improve Digital Transformation success rates
But most importantly, we keep our customers at the heart of everything we do.
“Acquisition of Engage ESM has changed the narrative: Atos was relatively late to the ServiceNow services ecosystem; however, the acquisition of ServiceNow and Enterprise Service Management specialist Engage ESM has enabled the firm to leverage the talent, capability, and approach from the experienced firm to supplement its own offering and build a more compelling narrative.”
PAC Innovation Radar ServiceNow Services 2021: Best in Class
HfS ServiceNow Services 2021: Ranked #6 overall
Everest ServiceNow Services PEAK Matrix® Assessment : 2022 Major Contenders, 2021 Leaders
Our consultative approach includes full design, implementation, and support services across the breadth of ServiceNow solutions, including implementation, integration and support services for HR, employees & Customer Service.
Want to learn more?
Rapid changes in regulatory, political and digital environments shape how organizations operate & perform. As they look for more speed, innovation, & security, organizations are in search of a business application landscape that is flexible, agile & efficient.
Eviden’s “you build it, you run it” approach delivers enterprise-scale application services with expertise, accountability, & adaptability.
Leveraging our rich domain knowledge, in-depth industry insights and hands-on experience, Eviden is poised to execute and deliver application services at an enterprise scale. This enables you to focus on your core business as we manage your business application landscape end to end.
Our software engineering practices, DevOps culture, secure solutions, and optimized energy efficiency deliver robust yet flexible application services.
Rapid changes in regulatory, political and digital environments shape how organizations operate & perform. As they look for more speed, innovation, & security, organizations are in search of a business application landscape that is flexible, agile & efficient.
Eviden’s “you build it, you run it” approach delivers enterprise-scale application services with expertise, accountability, & adaptability.
Leveraging our rich domain knowledge, in-depth industry insights and hands-on experience, Eviden is poised to execute and deliver application services at an enterprise scale. This enables you to focus on your core business as we manage your business application landscape end to end.
Our software engineering practices, DevOps culture, secure solutions, and optimized energy efficiency deliver robust yet flexible application services.