In the digital era, businesses face the daunting challenge of overcoming technical debt while managing complex IT environments. And simultaneously, in order to survive, they must also drive innovation and growth. ITSM managed services solve these challenges by optimizing IT operations and enabling a focus on core business objectives. They’re quietly emerging as a source of strategic advantage.
The silent growth inhibitor: technical debt
Technical debt is the cost of taking IT shortcuts and easy routes. It accumulates when an organization chooses faster solutions or code that’s harder to maintain — instead of taking the time to implement quality code and solutions that are built to last. It’s called “debt” because you pay for the shortcuts later in the form of rework to rewrite code or work around conflicts that prevent regular maintenance and upgrades.
Technical debt drives up costs, to put it mildly and consumes a staggering 33% of engineers’ time. It not only hampers productivity but also stifles innovation.
On the other side of the spectrum, ITSM managed services don’t take the easy route. As ITSM specialists, these service providers take the right approach to optimizing systems and processes. Their methodologies help to manage and reduce technical debt, allowing you to allocate resources more effectively and focus on deploying new capabilities across your IT landscape.
Imagine: If you don’t need to spend time on maintenance and firefighting, you can prioritize expanding your capabilities and deploying the next innovations that your ITSM system may offer.
Five ways ITSM managed services give you the advantage
ITSM managed services offer numerous benefits that can transform the way businesses operate:
- Cost-effective expertise
Managed services are delivered by specialized teams of experts. It’s their job to continuously improve your systems and processes. This access, without the significant investment required to build an internal team, is a financial advantage. - Upgrade without anxiety
While many IT operations managers see an ITSM upgrade as risky, your managed services experts won’t sweat it. They’ll ensure you stay compliant and secure with minimal downtime for the smoothest possible transition to new functionalities. - Scalability and risk mitigation
When demand for IT services increases, be it from organizational growth or global pandemic, ITSM scalability is a lifeline. Managed services offer expert intervention at a moment’s notice to prevent your staff and systems from being pushed past their limits. - Strategic vision
As IT has become critical to business, ITSM has become a business enabler. From HR and customer service to product management and field service, your managed services team can show you opportunities to drive innovation like GenAI enterprise-wide. - Innovation over backlogs
Give your in-house team the gift of more time. When a managed services team takes care of backlogs and technical debt, forward-thinking projects naturally rise to an organization’s priorities.
ITSM managed services: an understated yet essential story
ITSM managed services don’t get news headlines. But in all the ways listed above, they really are transformative. They promise to ease technical debt, proactively manage or prevent incidents, and let you start innovating.
Eviden’s ITSM platform is ServiceNow, and our managed services provide unparalleled support and expertise, ensuring that the ServiceNow platform operates at its best. The diverse expertise, scalable teams and proactive problem-solving approach are just a few ways Eviden delivers exceptional value.
If you use ServiceNow for ITSM, my team can unlock your platform’s full potential, transforming it from a mere tool into a catalyst for business transformation.
Get in touch and further the discussion. It’s time to stop firefighting in favor of innovation.
