Emergency management system GEMMA for NG112 Introduction Features Benefits Related resources Our team Real-time event information sharing from call-taking to intervention For organizations that handle emergency call and responses, such as Public Safety Answering Points (PSAP) and Emergency Response Organizations (ERO), it is crucial to respond quickly and effectively to save lives. The GEMMA emergency management system enables response organizations to streamline their emergency call response procedures. GEMMA enhances cooperation between command-and-control centers and field personnel, ensuring fast and effective interventions. Key featuresCall takingQualification and prioritizationComputer aided-dispatchIntervention and population alertingCall taking GEMMA facilitates the action of Emergency Response Organizations (EROs) with one single interface that can handle all media inputs: total conversation (voice call, video call, SMS) eCall. Qualification and prioritization To help operators relevantly qualify and prioritize calls, GEMMA adjusts to the predefined procedures and criterion. Computer aided-dispatch With GEMMA, operators can give the most appropriate response based on the nature of the incident and the geographic location of available emergency units. Intervention and population alerting Our solution helps command and control center communicate relevant information to the field personnel. GEMMA can also raise public warning when population alerting is needed. Key benefits Modularity GEMMA can cover emergency management response with an end-to-end approach or seamlessly integrat your current technologies. Interoperability Based on open emergency management standarts, GEMMA can share information with third party systems. It ensures enhanced multi-level and multi-agency cooperation. Scalability GEMMA regularly evolves to meet your needs thanks to its great flexibility. What our clients say 112 Extremadura Juan Carlo Gonzalez, Director of 112 Extremadura Our cutting-edge model is based on a technologically advanced platform that integrates all emergency and urgent response sectors. 112 Extremadura Juan Carlo Gonzalez, Director of 112 Extremadura Madrid SUMMA 112 Maria José Fernandez Campos, Medical Transport Manager at SUMMA 112 Now we can automatically transmit real-time incident information and patient medical data to the dispatched vehicle. That’s a big improvement on the previous situation. Madrid SUMMA 112 Maria José Fernandez Campos, Medical Transport Manager at SUMMA 112 Related resources Brochure GEMMA Global emergency management system Learn more Blog EECC: Paving the road to European NG112 Key aspects that governments and local authorities will have to consider in their roadmaps to improve public safety. Learn more Similar solutions Critical communications solutions We provide you reliable communications anytime, anywhere through Lifelink, our portfolio of broadband end-to-end solutions. Learn more Investigation management Empower law enforcement with Eviden's investigation management system. Case and records management, collaboration and data analytics. Learn more Our experts Eric Wahed Global Head of Public Safety Iratxe Gomez Susaeta Senior presales consultant and GEMMA Presales manager Contact us Thank you for your interest. You can download the report here. A member of our team will be in touch with you shortly