Cutting-edge Customer Experience and Metaverse Solutions Introduction Our Solutions Our clients Related resources Similar Solutions Our Team Contact us In today’s digital world, we’re not just your consultants; we’re your hands-on collaborators. We work closely with you to make sure your journey towards customer-centricity in the metaverse is practical and effective. Let’s navigate this evolving landscape together and bring your vision to life. We provide innovative customer experience (CX) solutions, focusing on your needs. Our services encompass next-generation architecture and experiences, including advanced architecture, immersive experiences, smart CX optimization and core transformation capabilities. Our Solutions CX Immersive End-to-end support for AR/VR/metaverse applications that reimagine your business processes. Learn more CX Design Service, product and journey designs that create new business opportunities and next-generation experiences. Learn more Front End Development Next-generation architecture, front-end applications and portals that increase conversion and operational efficiency. Learn more CX Platforms User and brand-centric digital experience platform (DXP) solutions that drive real-time and personalized experiences. Learn more CX Intelligence Best-in-class analytics, feedback and optimization services that enable improved customer and employee experience. Learn more CX Transformation Design and deliver customer experience transformation programs. Lead more Our clients T-Mobile Cristina Petcu, Director IT, T-Mobile Netherland We’ve established strong and agile digital foundations to optimize our operations while meeting the changing needs of our customers and our business. AI-powered chatbot for T-Mobile to increase customer satisfaction T-Mobile National Savings and Investments (NS&I) Mark Keene, Assistant Director Partnership and Operations, NS&I Our outsourcing model has transformed our business into a modern and relevant financial services provider backed up by an operating model that is efficient and robust. Enabling an analytics-based customer journey transformation for NS&I National Savings and Investments (NS&I) Fortune 100 Retailer Eviden aided a North American retailer with a floorplan app, elevating revenue and productivity. The cross-platform solution integrates with Salesforce, facilitating swift and precise retail floor measurements for operational efficiency. The solution improved field force productivity by 14% and led to $200 million in incremental sales. Fortune 100 Retailer Large European Institution Eviden's AI chatbot transformed a large EU institution's IT support, meeting targets by efficiently handling frequent queries. The chatbot streamlined processes, providing fast 24/7 support, prioritizing critical issues, and transitioning the department into a knowledge management role. AI-powered self-service to meet targets Large European Institution Leading Commercial Bank Eviden transformed banking through digital innovation, enhancing customer journeys with a new portal and mobile app. NPS rose by 47%, and digital traffic tripled. Customer journey development for a leading commercial bank Leading Commercial Bank Dutch Government Eviden's augmented reality solution, implemented in Groningen, Netherlands, allows efficient cable and asset visualization. Eviden's mobile app with GIS services locates and mitigates damage swiftly, reducing repair costs and downtime. GIS/GEO data visualization Dutch Government Takeda Eviden's CX Accelerator delivered AR machine changeover instructions for Takeda, seamlessly integrating with manufacturing IT systems. The AR guide enhances precision, minimizes errors, and reduces calibration-related risks and costs. Boosting productivity with augmented work instructions Takeda Hoco Beton Eviden created an AR app for Hoco Beton, enabling real-time visualization of steel tunnel and wall formwork production. Teams can now validate objects against the BIM model pre- and post-construction. Operators are able to work up to 70% faster, and the costs of failure have been significantly reduced. Hoco Beton Related resources Unleashing the power of digital experience platforms Read the blog Mindful modernization in financial services Read the blog Similar solutions Digital Transformation Consulting Services Adapt new technology and drive business reinvention through strategic consulting, digital accelerators and change management. Learn More Artificial Intelligence, Machine Learning & Cognitive Solutions Improve your business scalability and reduce risk by infusing AI into your processes and value chain. Learn More Our Team Xavier Mirza Transformation Lead Vrushali Malankar Head of Immersive Matt Crean CX Design Lead Richard Bultitude Head of Development Darren Henry Head of Intelligence & Optimization Paula Howard Global Head of Marketing Want to learn more? Thank you for your interest. You can download the report here. A member of our team will be in touch with you shortly