Empowering Innovation: Enhancing Business and Life Through Technology Introduction Our solutions Our clients Related resources Similar solutions Our team Contact us In today’s digital world, we’re not just your consultants; we’re your hands-on collaborators. We work closely with you to make sure your journey towards customer-centricity in the metaverse is practical and effective. Let’s navigate this evolving landscape together and bring your vision to life. At Eviden, we understand that from the moment you wake up to the end of your day, you interact with a myriad of services and products. These experiences, whether during your commute, at work, or in your personal life, are crafted by companies dedicated to delivering value and ensuring profitability. Our expertise lies in our critical thinking abilities, which allow us to pinpoint opportunities for innovation and optimization, and apply them to technological solutions. Currently, in the competitive market—and even more so in the future—companies face an increasingly challenging landscape. At Eviden, we take pride in our partnership with clients to navigate this terrain. We are committed to creating innovative experiences that significantly enhance business performance and enrich the customer and employee experience. Watch video Our solutions Digital Experience: Immersive Metaverses and VR/XR/AR technologies are driving the new range of experiences beyond Web2.0 digital channels, so how can companies create value in this context? Read more Digital Experience: Transformation Discovering the full potential of CX/DX strategies and technologies can lead to transformative experiences that not only meet but exceed customer and employee expectations, driving sustainable growth and profitability. Read more Our clients T-Mobile Cristina Petcu, Director IT, T-Mobile Netherland We’ve established strong and agile digital foundations to optimize our operations while meeting the changing needs of our customers and our business. AI-powered chatbot for T-Mobile to increase customer satisfaction T-Mobile National Savings and Investments (NS&I) Mark Keene, Assistant Director Partnership and Operations, NS&I Our outsourcing model has transformed our business into a modern and relevant financial services provider backed up by an operating model that is efficient and robust. Enabling an analytics-based customer journey transformation for NS&I National Savings and Investments (NS&I) Fortune 100 Retailer Eviden aided a North American retailer with a floorplan app, elevating revenue and productivity. The cross-platform solution integrates with Salesforce, facilitating swift and precise retail floor measurements for operational efficiency. The solution improved field force productivity by 14% and led to $200 million in incremental sales. Fortune 100 Retailer Large European Institution Eviden's AI chatbot transformed a large EU institution's IT support, meeting targets by efficiently handling frequent queries. The chatbot streamlined processes, providing fast 24/7 support, prioritizing critical issues, and transitioning the department into a knowledge management role. AI-powered self-service to meet targets Large European Institution Leading Commercial Bank Eviden transformed banking through digital innovation, enhancing customer journeys with a new portal and mobile app. NPS rose by 47%, and digital traffic tripled. Customer journey development for a leading commercial bank Leading Commercial Bank Dutch Government Eviden's augmented reality solution, implemented in Groningen, Netherlands, allows efficient cable and asset visualization. Eviden's mobile app with GIS services locates and mitigates damage swiftly, reducing repair costs and downtime. GIS/GEO data visualization Dutch Government Takeda Eviden's CX Accelerator delivered AR machine changeover instructions for Takeda, seamlessly integrating with manufacturing IT systems. The AR guide enhances precision, minimizes errors, and reduces calibration-related risks and costs. Boosting productivity with augmented work instructions Takeda Hoco Beton Eviden created an AR app for Hoco Beton, enabling real-time visualization of steel tunnel and wall formwork production. Teams can now validate objects against the BIM model pre- and post-construction. Operators are able to work up to 70% faster, and the costs of failure have been significantly reduced. Hoco Beton Related resources Next-generation experience with industrial Metaverse Imagine a group of new employees joining your organization and having an induction in a virtual reality campus. Read more Building a people-first approach for a sustainable business strategy Are you ready to revolutionize the way you understand and engage with customers, employees and stakeholders? Read more Unleashing the power of digital experience platforms Read more Mindful modernization in financial services Read more Similar solutions Digital Transformation Consulting Services Adapt new technology and drive business reinvention through strategic consulting, digital accelerators and change management. Learn more Artificial Intelligence, Machine Learning & Cognitive Solutions Improve your business scalability and reduce risk by infusing AI into your processes and value chain. Learn more Our team Xavier Mirza Transformation Lead Vrushali Malankar Head of Immersive Matt Crean CX Design Lead Richard Bultitude Head of Development Darren Henry Head of Intelligence & Optimization Paula Howard Global Head of Marketing Want to learn more? Thank you for your interest. 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