In today’s digital world, we’re not just your consultants; we’re your hands-on collaborators. We work closely with you to make sure your journey towards customer-centricity in the metaverse is practical and effective. Let’s navigate this evolving landscape together and bring your vision to life.

We provide innovative customer experience (CX) solutions, focusing on your needs. Our services encompass next-generation architecture and experiences, including advanced architecture, immersive experiences, smart CX optimization and core transformation capabilities.

Our Solutions

CX Immersive

CX Immersive

End-to-end support for AR/VR/metaverse applications that reimagine your business processes.

CX Design

CX Design

Service, product and journey designs that create new business opportunities and next-generation experiences.

Front End Development

Front End Development

Next-generation architecture, front-end applications and portals that increase conversion and operational efficiency.

CX Platforms

CX Platforms

User and brand-centric digital experience platform (DXP) solutions that drive real-time and personalized experiences.

CX Intelligence

CX Intelligence

Best-in-class analytics, feedback and optimization services that enable improved customer and employee experience.

CX Transformation

CX Transformation

Design and deliver customer experience transformation programs.

Our clients

T-Mobile

T-Mobile

Cristina Petcu, Director IT, T-Mobile Netherland

We’ve established strong and agile digital foundations to optimize our operations while meeting the changing needs of our customers and our business.

AI-powered chatbot for T-Mobile to increase customer satisfaction

T-Mobile

National Savings and Investments (NS&I)

National Savings and Investments (NS&I)

Mark Keene, Assistant Director Partnership and Operations, NS&I

Our outsourcing model has transformed our business into a modern and relevant financial services provider backed up by an operating model that is efficient and robust.

Enabling an analytics-based customer journey transformation for NS&I

National Savings and Investments (NS&I)

Fortune 100 Retailer

Fortune 100 Retailer

Eviden aided a North American retailer with a floorplan app, elevating revenue and productivity. The cross-platform solution integrates with Salesforce, facilitating swift and precise retail floor measurements for operational efficiency.

The solution improved field force productivity by 14% and led to $200 million in incremental sales.

Fortune 100 Retailer

Large European Institution

Large European Institution

Eviden's AI chatbot transformed a large EU institution's IT support, meeting targets by efficiently handling frequent queries. The chatbot streamlined processes, providing fast 24/7 support, prioritizing critical issues, and transitioning the department into a knowledge management role.

AI-powered self-service to meet targets

Large European Institution

Leading Commercial Bank

Leading Commercial Bank

Eviden transformed banking through digital innovation, enhancing customer journeys with a new portal and mobile app. NPS rose by 47%, and digital traffic tripled.

Customer journey development for a leading commercial bank

Leading Commercial Bank

Dutch Government

Dutch Government

Eviden's augmented reality solution, implemented in Groningen, Netherlands, allows efficient cable and asset visualization. Eviden's mobile app with GIS services locates and mitigates damage swiftly, reducing repair costs and downtime.

GIS/GEO data visualization

Dutch Government

Takeda

Takeda

Eviden's CX Accelerator delivered AR machine changeover instructions for Takeda, seamlessly integrating with manufacturing IT systems. The AR guide enhances precision, minimizes errors, and reduces calibration-related risks and costs.

Boosting productivity with augmented work instructions

Takeda

Hoco Beton

Hoco Beton

Eviden created an AR app for Hoco Beton, enabling real-time visualization of steel tunnel and wall formwork production. Teams can now validate objects against the BIM model pre- and post-construction.

Operators are able to work up to 70% faster, and the costs of failure have been significantly reduced.

Hoco Beton

Related resources

 Building a people-first approach for a sustainable business strategy

Building a people-first approach for a sustainable business strategy

Are you ready to revolutionize the way you understand and engage with customers, employees and stakeholders?

Unleashing the power of digital experience platforms

Unleashing the power of digital experience platforms

Mindful modernization in financial services

Mindful modernization in financial services

Our Team

Xavier Mirza

Xavier Mirza

Transformation Lead
Vrushali Malankar

Vrushali Malankar

Head of Immersive
Matt Crean

Matt Crean

CX Design Lead
Richard Bultitude

Richard Bultitude

Head of Development
Darren Henry

Darren Henry

Head of Intelligence & Optimization
Paula Howard

Paula Howard

Global Head of Marketing

Want to learn more?

Thank you for your interest. You can download the report here.
A member of our team will be in touch with you shortly