At a glance
Eviden supports various Swiss Post operations through expert SAP support, driving digital transformation and efficiency, and enabling Swiss Post to grow and innovate sustainably in public services.
Outcomes
- Smooth SAP system operations
- Enhanced data security and efficiency
- Contributed to successful digital transformation
- Supported Swiss Post’s growth goals
- Eco-friendly logistics advancements
The client
Swiss Post, Switzerland’s national postal service, is a state-owned enterprise providing postal, logistics, financial and electronic services. It employs more than 47,000 people and generated operating income of 7.28 billion CHF in 2023.
Business needs of public service
As a strong, self-financed public service provider, Swiss Post needed to ensure its operations ran smoothly and without interruptions, especially when managing important data and reports. This is crucial for the company’s future growth goals.
To achieve these goals, Swiss Post was keen to drive the following key initiatives:
- Connect Swiss businesses with global trade opportunities
- Open its network to service companies and the public sector
- Transition its delivery vehicles to eco-friendly alternatives
It also prioritized the protection of digital privacy, with the goal of ensuring the same confidentiality as traditional mail while developing secure digital services like e-voting and electronic health records.
ERP does all of that
Eviden stepped in to provide essential support through its SAP systems expertise, ensuring seamless financial, logistics, and HR operations. Here’s a quick look at the spectrum of services provided:
SAP system support
- Providing first- and second-level support for SAP Business Warehouse and SAP S/4HANA ERP systems
- Resolving user tickets, monitoring process chains, handling system messages, fixing errors, and test reports
Data analysis
- Analyzing data using tools like Analysis for Microsoft Office Excel
Why Eviden
Eviden’s continuous support and optimization of SAP systems enables Swiss Post to run efficient, uninterrupted operations. By integrating advanced technologies and driving digital transformation, Eviden helps enhance data management, security, and user experience, supporting Swiss Post to achieve its vision of growth and sustainability.
Application management
- Supporting SAP S/4HANA ERP applications for financial and logistics processes
- Maintaining and optimizing SAP HR solutions for tasks like payroll and employee management
Development and system optimization
- Implementing new business requirements and optimizing system performance
- Migrating reports from BusinessObjects (BO) to SAP Analytics Cloud (SAC) for modern reporting solutions for a smooth transition to more modern reporting platforms
Security and updates
- Managing user permissions and ensuring secure access
- Monitoring and applying SAP OSS updates for security patches and system changes
Documentation and advisory services
- Documenting technical processes for clarity and operational continuity
- Providing ongoing advice to align system capabilities with strategic goals