At a glance Collaboration and digital transformation led to substantial improvements in operational efficiency and customer service. Outcomes 60% faster processing time for customer requests 73% automation of online customer service requests 39% of customer service calls were diverted to online portals The client This company provides financial services for one of the world’s leading automakers. They used an iterative API-led approach to gradually phase out the outdated mainframe. This approach enabled smoother integration of new features and avoided the risks and costs of a complete system overhaul. A mainframe roadblock A prominent automotive financial services company was struggling with outdated mainframe technology. This legacy system was accruing considerable technical debt, hindering the company’s expansion into new markets and its ability to deliver high-quality customer service. Additionally, the inflexibility of the old technology limited the company’s capability to innovate and introduce new product offerings. Reduce speed to reduce risks and costs The company partnered with Eviden to develop and implement a comprehensive digital transformation strategy. They used an iterative API-led approach to gradually phase out the outdated mainframe. This approach enabled smoother integration of new features and avoided the risks and costs of a complete system overhaul. All in on AWS Among the project’s key initiatives was migration of customer-facing operations to Amazon Web Services. The project team leveraged various AWS services such as Amazon EC2 for computing, Amazon RDS for relational database management and Amazon S3 for scalable storage. Serverless operations and IAM integrations AWS Lambda was deployed for serverless operations to run code in response to events without managing servers. AWS IAM was used to manage secure access. These integrations facilitated the expansion of online customer portals and the establishment of a new portal for secure document exchange. In fact, 39% of customer service calls were diverted to the online portals. Eviden guided the financial services company’s transition to this new managed services model with continuous support and monitoring tools from AWS, which significantly improved service quality. Further, this project reduced the processing time for customer service requests by 60% and automated 73% of online customer service requests. Why Eviden Eviden is an AWS Premier Tier Services Partner and AWS Marketplace Seller supporting a global client base by bringing together people, business and technology. An 11-year AWS partner, Eviden has 14 AWS Competencies, including Migration Consulting, and is also a member of the AWS Managed Service Provider (MSP) and AWS Well-Architected Partner Programs. Related resources Client story Mainframe modernization for Toyota Credit Canada Inc. Eviden plans cloud strategy and roadmap, then leads execution. Learn more Client story Capital One journeys to the cloud with AWS and Eviden. Capital One enables cloud-native app and service development ... Learn more Client story Software company migrates data centers to AWS. Migration saves 30% on professional services, $1.5M in run rate. Learn more