At a glance
Plan International launched a global HR solution powered by SAP SuccessFactors, delivering the efficiency to manage talent anywhere, any time. This helped it focus on its core mission of advancing children’s rights and equality for girls worldwide.
Outcomes
- Global HR services for real-time visibility of employee data
- Integration and seamless processing of 9,000 employees’ timesheets and leave
- 60% reduction in HR support calls
- All 70 legal entities now managed in one global HR system
- Faster disaster response
The Client
Founded in 1937, Plan International is a development and humanitarian organization operating in over 80 countries. It works together with children, young people, supporters and partners to strive for a just world, where we are all equal.
Gearing up for global accessibility
Plan International has experts around the world in various functions such as education, health, and water and sanitation to support its mission of helping vulnerable children worldwide. However, it was having trouble deploying the right people to the right locations at the right time, and this was delaying its response to disaster situations.
One of its key challenges was managing paper-based processes for its field employees. Heavy reliance on spreadsheets resulted in inefficient HR processes and risked non-compliance with many countries’ regulations.
Operating in challenging geographies, Plan International needed a global view of its available people and the skills they possessed at any given moment, so that they could be deployed rapidly. And staff needed access to a more comprehensive HR solution on any device, anywhere in the world.
Every humanitarian organization is challenged to do more with less, so efficiency is at a premium. Without a single view dashboard to determine headcount and labor costs, Plan had limited capabilities to develop and grow its workforce to meet the specialist requirements of projects around the world.
The organization set out to implement a new digital strategy to achieve its goals in a more efficient way. Central to the strategy was a complete transition of its HR services to the cloud.
Why Eviden
For more than 35 years, Eviden and SAP have partnered to create tailored solutions that deliver tangible, sustainable business results for our clients, winning many awards for partner excellence. Eviden is a global SAP Platinum Partner, with certified SuccessFactors consultants who combine technical expertise with real-life HR experience to help you transform HR into a strategic function.
Unlocking the secret to success
Plan International looked for a standardized HR and talent management platform, so it could efficiently recruit, develop and mobilize appropriately skilled staff in response to any regional infrastructure challenges and disaster demands. The organization chose to implement a suite of proven solutions from SAP SuccessFactors and selected Eviden to manage and implement the solution.
To provide its workforce with easy access to the HR solution anytime, anywhere, Eviden proposed a world-class set of processes in an innovative hybrid on-premises-cloud data model. This would be implemented in close collaboration between the partners, with SuccessFactors’ agile deployment approach following Eviden’s delivery methodology.
Plan International is now set to cover 9,000 workers with a comprehensive and accessible HR and talent management system. The new solution supports eight different languages through the entire employee journey including recruitment, onboarding, performance management, compensation, learning, development and succession planning.
Key features of the solution include:
- Global, real-time visibility of field and office staff data
- Centralized, fully integrated leave and time-sheet management
- Enhanced integration between recruitment and onboarding
- Extensive mobile self-service capabilities
- A simplified, more transparent approach to global position management
- The ability to link learning and development programs to individual development plans
- Automatic system patching and quarterly updates applied centrally
- Streamlined deployments and succession planning
- Compliance with organizational HR timelines in internal processes
The cloud-based solution was implemented in less than 6 months. It was quickly adopted by both office-based users and field employees who can easily use mobile devices to record their time, review their personal details and manage workflow requests. Further, Eviden handheld Plan International’s teams and resources through a knowledge transfer, enabling them to continue the rollout to other resources in remote regions across the globe.
Focus on the future
The robust new platform has reduced Plan International’s total cost of ownership (TCO) by eliminating costly hosting, infrastructure and technical patching services that the original hybrid solution required. The new SAP-based solution requires less maintenance due to automatic system patching, and IT staff receive 60% fewer calls for technical support issues.
Its HR team now has a single global HR system for all 70 of its legal entities worldwide — available anytime, anywhere, on any device. It can more easily record the time its 9,000 employees spend on their projects and assignments, with improved visibility across the global workforce for succession and compensation planning.
Through better integration between recruitment and onboarding, it has accelerated the process of recruiting or transferring key staff, decreased the amount of data entry, and reduced the cost of external hires. It is also able to leverage the system’s new reporting capability to quickly identify emergency disaster response teams to staff its programs across the globe.
With the new HR solution from SAP and Eviden, Plan International can now dedicate more resources to its programs. Its employees spend less time filling out paperwork and more time working to create brighter futures for children worldwide.
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