At a Glance A leading logistics provider partnered with Eviden to accelerate its handling time by deploying 100+ UiPath bots. Eviden’s IP Bot Command Center has been used to provide the client with monitoring and auto remediation services across a 24×7 working window. Outcomes 30% reduction in average handling time 60% reduction in mean time to investigate 40% increase in mean time before failure The Client A premier package delivery company and leading provider of global supply chain management solutions that operates one of the largest airlines and one of the largest fleets of alternative fuel vehicles. Managing manual monitoring As a global leader in logistics, the client is continuously on the lookout for solutions to reduce timelines and boost efficiency. They had deployed 100+ bots in production, which were monitored 24×7. However, the monitoring was a manual process that led to a high average handle time (AHT), increased mean time To investigate (MTTI) and reduced mean time between failures (MTBF). This also required staffing to cover a 24×7 working window. Why Eviden Eviden has a proven expertise delivering intelligent automation and has strong partnerships with leading commercial automation products including Automation Anywhere, Blue Prism, Celonis, Microsoft, Signavio and UiPath. In addition, we have a leading portfolio of IP-based tools and accelerators that deliver value to your business. Automate to accelerate Eviden deployed its Bot Command Center to provide a centralized, automated monitoring solution for bots. The underlying platform uses AI-based models for automated issue identification and remediation with the option to call a human operator when automated remediation is not available. The solution also provides dashboards showing operational and business KPIs, providing real-time updates of the RPA solution. Bots to the rescue The solution resulted in 30% lesser average handling time, 60% reduction in MTI and 40% increase in MTBF. It also eliminated the need to have a support team available 24×7. Related resources Client story Eviden's Bot Factory Transforms Global IT Operations IT Operations - Automation at Scale for a global energy technology company Learn more Client story Operational efficiency with SyntBots Automation Revolutionizing Service Delivery with IT Ops Automation Learn more Client story Global Efficiency Revolution Major Process Optimization and Automation for a Global Financial Services leader Learn more Start your story with Eviden Upgrade your expectations! Discover excellence tailored to your needs. Experience extraordinary service, innovative solutions, and unparalleled support. Join us today for a remarkable journey! Contact Us Get in Touch! Contact us today for a tailored solution that matches your needs. Let us provide you with exceptional service and expertise. Experience the difference with Eviden! Thank you for your interest. You can download the report here. A member of our team will be in touch with you shortly