At a glance

Constantly striving to innovate, one of largest banks in Eastern Europe wanted to harness AI to use more data types to understand its customers better.

Outcomes

  • Replaced fully manual identity verification
  • Improved onboarding for new customers and accounts
  • Unleashed unstructured data from millions of past client interactions

The client

Formerly part of the General Electric financial group, this banking institution specializes in banking services for more than 1 million individuals and businesses based in Eastern Europe.

Eviden has been key to our digital transformation journey, accelerating our data and AI competencies to speed up innovations and help us improve and adopt new best practices to drive more value.

Chief Digital Officer | Eastern European Bank

Using AI to truly serve customers

Serving banking customers is so much more than meeting regulatory requirements — it’s knowing how to anticipate modern needs while keeping assets secure.

Constantly striving to be an innovative company, one of the largest banks in Eastern Europe wanted to harness the power of data and AI, and use more data types to understand its customers better.

Infusing customer service with AI

Working with Eviden and AWS, the bank embarked on a multiyear transformation on Amazon Web Services (AWS). Eviden guided the bank the entire way through evolving priorities and workflows, from pilot phases to migration of data and machine learning operations (MLOps). As a data and innovation partner, Eviden helped the bank accelerate the process of developing internal data and AI competencies.

First, Eviden built a new data lake platform (or a centralized area) to store, process and secure large amounts of data in the cloud. This enabled different business areas to employ a scalable, modern analytics approach that provides key data insights in real time. Supported by Amazon Web Services, the data lake also brings enormous value to the bank’s risk and fraud prevention programs.

With this data lake, Eviden helped convert the bank’s unstructured data from millions of past client interactions into insights that support customer personalization and improved services.

Approaching predictive CX

Eviden data management platform built on AWS technologies continues to unlock new use cases at the bank, creating opportunities to comprehend what customers need—when, or even before, they need it.

With AI capabilities provided by Eviden and AWS, the bank can process any unstructured data like call recordings or digital behavior. This enables it to address a large span of use cases generating clear business value or increasing the level of regulatory compliance.

Why Eviden

Eviden is an AWS Premier Tier Services Partner and AWS Marketplace Seller supporting a global client base by bringing together people, business and technology. An 11-year AWS partner, Eviden has 14 AWS Competencies, including Migration Consulting, and is also a member of the AWS Managed Service Provider (MSP) and AWS Well-Architected Partner Programs.

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