At a glance
Boston Dynamics partnered with Eviden to launch a B2B commerce SPOT storefront amid the COVID-19 pandemic. This accelerated speed-to-market and enhanced the customer experience with streamlined payments.
Outcomes
- Launch of a SPOT storefront in just 6 weeks, accelerating time-to-market significantly
- Streamlined payment process, expedited sales execution, and enhanced operational efficiency
- A user-friendly interface and efficient sales processes for an improved CSAT
The Client
Boston Dynamics is an engineering and robotics design company founded in 1992. A world leader in mobile robots, it tackles some of the toughest robotics challenges by combining the principles of dynamic control and balance with sophisticated mechanical designs, cutting-edge electronics, and next-generation software for high-performance robots equipped with perception, navigation, and intelligence.
A platform for growth
In the wake of global workforce disruptions caused by COVID-19, Boston Dynamics aimed to explore fresh market prospects for its SPOT robotic products. Recognizing the necessity for strategic growth, the company identified the key to unlocking these opportunities: a new Salesforce eCommerce platform.
Eviden was chosen to deliver a comprehensive solution that will guide Boston Dynamics through this dynamic landscape and pave the way for sustained success.
SPOT the solution
Eviden and Boston Dynamics collaborated to craft an innovative solution. Together, they built a SPOT storefront exceeding branding specifications. Eviden customized the payment portal for seamless alignment with Boston Dynamics’ unique needs. Strategic integrations ensured transactions were business-ready, paving the way for a resilient Salesforce eCommerce platform.
Beyond success: Capturing new horizons
The SPOT storefront was successfully launched in just six weeks, accelerating speed-to-market and enabling rapid capitalization on B2B commerce opportunities. This was supported by a user-friendly interface and streamlined payment process that led to improved Customer Satisfaction (CSAT), creating a positive and efficient customer journey.
The payments portal also led to measurable operational efficiency gains, expediting sales execution, and aligning transactions with specific business requirements.
Why Eviden
Expand your enterprise digital transformation possibilities with Eviden and Salesforce. As a trusted leader, Eviden’s end-to-end solutions leverage the highest level of industry insights and technology innovation with technical and functional excellence.
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