The goal of Eviden’s AI-first/bot-first approach is to enable organizations to use AI and automation
in making decisions, creating competitive advantage and transforming their operations with human machine collaboration.
This approach has three key objectives:
- Enable continuous insights with AI-powered operational analytics
- Re-imagine and reinvent customer experience management across the value chain
- Make smarter decisions and resolve IT
The AI Enabled IT Ops offering is also used to drive automation in application management services. It includes capabilities like ticket analytics to identify automation potential, monitoring, automated ticket triaging and remediation to reduce the cost of providing application management services and manage issues proactively.
Solution capabilities

Automation ticket prioritization and triaging
Integrate with the customer’s ITSM tool (Service Now), Automated Ticket updation, Reducing the investigation , resolution time, MTTR and increases SLA adherence.

Ticket enrichment
Automated Ticket updation with resolution steps based on historic tickets. Reducing the investigation , resolution time, MTTR and increases SLA adherence.

Anomaly detection, prediction and forecasting with pattern mining
Monitoring tools Integration. Anomaly detection engine identifies anomalies and deviation. Eliminate potential tickets from being generated.

Auto remediation and self-healing
Resolution of the identified tickets. Issue Automatic resolution, improving system availability.