The goal of Eviden’s AI-first/bot-first approach is to enable organizations to use AI and automation
in making decisions, creating competitive advantage and transforming their operations with human machine collaboration.

This approach has three key objectives:

  • Enable continuous insights with AI-powered operational analytics
  • Re-imagine and reinvent customer experience management across the value chain
  • Make smarter decisions and resolve IT

The AI Enabled IT Ops offering is also used to drive automation in application management services. It includes capabilities like ticket analytics to identify automation potential, monitoring, automated ticket triaging and remediation to reduce the cost of providing application management services and manage issues proactively.

Solution capabilities

Automation ticket prioritization and triaging

Integrate with the customer’s ITSM tool (Service Now), Automated Ticket updation, Reducing the investigation , resolution time, MTTR and increases SLA adherence.

Ticket enrichment

Automated Ticket updation with resolution steps based on historic tickets. Reducing the investigation , resolution time, MTTR and increases SLA adherence.

Anomaly detection, prediction and forecasting with pattern mining

Monitoring tools Integration. Anomaly detection engine identifies anomalies and deviation. Eliminate potential tickets from being generated.

Auto remediation and self-healing

Resolution of the identified tickets. Issue Automatic resolution, improving system availability.

Our clients

Global Logistics Leader

Eviden's automated monitoring with AI remediation and real-time KPI dashboards boosts efficiency

Global Logistics Leader

Logistics leader reduces handling time with Eviden's Bot Command Center

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Global Energy Technology Company

Revolutionizing a global energy technology leader IT operations with standardized bots that were replicated across a global SAP environment.

Global Energy Technology Company

Deploying standardized bots across an SAP environment for improved service speed

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Related resources

Flyer

AI-enabled IT Ops

Transform your organization with AI-enabled IT Operations Automation. Shift from reactive to proactive by identifying and resolving IT issues before they affect end users, ensuring seamless performance, enhanced reliability, and improved operational efficiency.

Our team

Girish Chhabra  
Girish Chhabra  
Global Practice Head, Data Analytics, AI and Automation
Prasad NS 
Prasad NS 
Head of Data Analytics, AI and Automation, Americas  
Santosh Punde
Santosh Punde
Head of Data Analytics, AI and Automation, Northern Europe 
Ulli Wilmsmann 
Ulli Wilmsmann 
Head of Data Analytics, AI and Automation, DACH 
Visitacion Lopez Vilchez 
Visitacion Lopez Vilchez 
Head of Data Analytics, AI and Automation, Spain, PT, IT & MEA 
Ramakanta Panigrahy
Ramakanta Panigrahy
Head of Automation, India

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