Omni-channel Customer Experience Bridging the customer experience gap, our digital platforms ensure a seamless, contextual, and personalized experience across all touchpoints Introduction Our solutions Our clients Related resources Get in touch Want to learn more? Today’s retailers are challenged by the need to offer total choice and omni-channel flexibility to stay competitive against digital-native rivals. However, achieving this goal is complicated by the consumer demand for personalized experiences and instant gratification. This makes it difficult for retailers to effectively leverage consumer data to drive sales and build loyalty What we offer Our digital platforms and services empower retailers to deliver a unified, seamless, contextual, and personalized customer experience across all touch-points. Through automated services, adjustments can be made in real-time to align with customer behaviour, boosting sales and loyalty. The immersive shopping experiences engages consumers in a complete virtual journey from home Our solutions Retail In-Store Digitalization Personalized shopping and experiences through analytics based on their preferences. Utilizing consumer data to deliver insights to decision-makers Passenger Experience Utilizing applications and services to enhance passenger satisfaction, safety, and security, whilst also enabling its monetization Logistics Customer Experience Providing real-time insights on location and condition, optimized last-mile delivery to boost satisfaction Our clients Lagardere Reinventing shopping at an autonomous duty-free store. Integrating technologies such as image recognition and computer vision to provide a seamless retail experience Lagardere Learn more ÖBB (Austrian Federal Railways) Through PACE we empowered ÖBB (Austrian Federal Railways) with accurate passenger data analysis, to enabling proper planning and data-driven decisions ÖBB (Austrian Federal Railways) Learn more Northumbrian Water We helped deliver operational efficiencies and enhanced customer service for Northumbrian Water, one of the UK’s leading utility providers with its cloud migration Northumbrian Water RTE We supported RTE, with its extra high voltage power grid control system enhancing the reliability and efficiency of the largest electricity transmission network in Europe RTE Related resources Blog Deciphering GenAI trends in 2024 and how businesses can maximize this opportunity GenAI has accelerated over all other tech advances, despite significant progress. So what are the trends that we can expect and how can we optimize them? Learn more Solution Is Gen AI the answer? GenAI will transform the business landscape in terms of processes, compliance, sovereignty, and security. Let’s envision, execute, and excel in your GenAI goals Learn more Get in touch Bernd Fohringer Head of Manufacturing and RTL, Central Europe Rita Marissen Head of RTL, E&U and FS&I, Northern Europe & APAC Want to learn more? Connect with us to discuss your transformation needs and challenges and get support from our experts Contact us Thank you for your interest. You can download the report here. A member of our team will be in touch with you shortly