Increased operating expenses in IT and network operations, alongside the need for enhanced cybersecurity and compliance and the demand for skilled personnel contribute to higher expenditures. Organizations may also face increased maintenance costs for legacy systems. To manage these expenses, businesses should consider optimizing processes, leveraging automation, and investing in cost-effective technologies.

What we offer

Implementing AI/ML-driven solutions can help organizations achieve zero-touch operations, resulting in more resilient, agile, and cost-effective networks and IT systems. This not only optimizes operational costs and performance, but also ensures seamless business continuity by minimizing disruptions and enabling rapid adaptation to changing conditions.

Our solutions

Customer Engagement Platform

By leveraging a customer engagement platform, businesses can create more meaningful and efficient interactions with their customers, ultimately driving growth and success.

Gen AI for Telecoms

Eviden GenAI solutions can securely integrate with your existing BSS/OSS systems to dramatically enhance operations, while ensuring data protection and accuracy.

Digital Marketplace and Data Monetization

By leveraging digital marketplaces for data monetization, companies can unlock new revenue streams, enhance their existing products and services, and create additional value for their customers and partners in the digital economy.

Telco Operational Excellence powered by automation

Telcos can achieve operational excellence, by shifting towards automated, AI-powered operations, leading to improved network performance, enhanced customer satisfaction, and significant cost savings.

Client stories

Cristina Petcu

Director IT, T-Mobile Netherlands

Our customer engagement platform positions T-Mobile Netherlands to enhance the experience of our business and domestic customers at every touchpoint. Working with Eviden, we’ve established strong and agile digital foundations to optimize our operations while meeting the changing needs of our customers and our business.

T-Mobile Netherlands

Delivering standout omnichannel customer experiences while enabling efficiency and business growth.

Learn more

Our team

Moheb Ramsis
Moheb Ramsis
Global Portfolio Head – Telecom, Media and Technology
Gerhild Reckerth
Gerhild Reckerth
Head of TMT Marketing

How we can help you

Connect with us to discuss your transformation needs and challenges and get support from our experts.

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