At a Glance With a rapid large-scale migration to Salesforce, T-Mobile Netherlands made a smooth transition to a next-generation customer engagement platform that supports its strategic ambition for excellent customer service and care across its business. Outcomes Higher rate of right-first-time responses Reduced processing times from days to minutes Higher staff satisfaction and shorter time to train agents The Client T-Mobile Netherlands is one of the biggest Dutch telecommunications operators in the Netherlands. It offers its customers simple, appealing access to telecommunications services, mobile, fixed voice, internet and interactive television to consumers and businesses. Our customer engagement platform positions T-Mobile Netherlands to enhance the experience of our business and domestic customers at every touchpoint. Working with Eviden, we’ve established strong and agile digital foundations to optimize our operations while meeting the changing needs of our customers and our business. Cristina Petcu | Director IT, T-Mobile Netherlands Dial Eviden for enhancing CX T-Mobile Netherlands is dedicated to enhancing the experience of all its customers across multiple channels. They were looking for insights into the needs and behaviors of business and domestic customers. Leveraging these, they were keen to fulfil customer expectations as well as increase cross-selling and upselling throughout the relationship lifecycle. Migrating for maximum benefits Eviden utilized Salesforce to ensure a seamless end-to-end customer journey and process, from initial sale to service provision and customer care. The change management implementation included user pilots, communication, training, and support to ensure adoption of the new platform by T-Mobile sales and customer care teams. Better performance with the Salesforce platform T-Mobile Netherlands successfully transformed from a complex multi-system landscape to a new Salesforce platform for 1,000+ customer service agents and sales advisors at three office locations and 120+ shops. They saw higher rates of right first-time responses, reduced processing —from days to minutes, and higher satisfaction in training agents. Why Eviden Expand your enterprise digital transformation possibilities with Eviden and Salesforce. As a trusted leader, -Eviden’s end-to-end solutions leverage the highest level of industry insights and technology innovation with technical and functional excellence. Related resources Client story Execute contractual frameworks for testing services Discover how Eviden enhanced customer satisfaction while lowering operational costs of our clients’ services and solutions. Learn more Client story Migration From IBM Integration Bus (IIB) to MuleSoft Discover how this US leading provider of healthcare services enhanced its existing legacy platform by migrating and modernizing it using MuleSoft. Learn More Client story Cloud-ready platform to perform real-time rating Discover how the world’s largest express transportation company enhanced its legacy platform by modernizing it into a cloud agnostic microservices. Learn More Client story Leveraging low-code to accelerate time-to-market This project has enabled the manufacturer to reach end users faster, stay relevant and operate with greater transparency and efficiency. Learn More Client story Mobile app boosts productivity in food and beverage The app works in both online and offline modes, ensuring no information is lost due to network constraints or lost connectivity. Learn More Client story Automation in banking through legacy modernization A comprehensive transformation program was needed to address the company’s critical operational challenges and maintain relevance. Learn More Start your story with Eviden Upgrade your expectations! Discover excellence tailored to your needs. Experience extraordinary service, innovative solutions, and unparalleled support. Join us today for a remarkable journey! Contact Us Get in Touch! Contact us today for a tailored solution that matches your needs. Let us provide you with exceptional service and expertise. Experience the difference with Eviden! Thank you for your interest. You can download the report here. A member of our team will be in touch with you shortly