Eviden and ServiceNow
Eviden, a global leader in data-driven, trusted, and sustainable digital transformation, has forged an exceptional 15-year alliance with ServiceNow. As an Elite ServiceNow partner, we expertly navigate complex user experiences by seamlessly connecting people, functions, and systems across organizations. This collaboration has yielded remarkable achievements: best-in-class CSAT scores, a team of 1000+ experts, over 1300 certifications, and a proven track record of delivering truly global implementations across the entire ServiceNow platform.
Eviden in numbers
ServiceNow consulting competencies
Eviden’s ServiceNow is a customer driven, longstanding ServiceNow partner with leading expertise and award-winning services. ServiceNow's Platform connects people, functions, and systems across organizations.
- Platform build partner
- Design studio partner
- Presales accreditations
- Sales accreditations
- Delivery accreditations
Awards
What can we do for you as a ServiceNow Elite Partner ?
Together, we bring a market-leading platform, extensive experience in consulting and support, and the innovation of being a ServiceNow Design Studio Partner.
Never technology for technology’s sake. We engage, collaborate and deliver. Put simply our goal is to help drive business outcomes for our clients.
Eviden’s ServiceNow Practice uses expertise and understanding to innovate services, in order to enable the enterprise of the future to achieve better performance, reduce manual workloads and mitigate risks.
We rapidly deliver expert solutions, drawing on vast global industry experience across diverse fields to consult, design, implement, and support .
- ServiceNow is embedded into the services we consume and manage, for ourselves and for our customers
- A culture driven by customer satisfaction
- Global, referenceable customer evangelists
- We treat our clients as strategic partners
- We bring blueprints and the required thought leadership to our clients
- We don’t just focus on process and technology, but also the hearts and minds (comms and adoption)
- We are not afraid to challenge the status quo
- Expertise in helping you to manage complex services in the cloud
- Vast experience integrating ServiceNow with other solutions
- Other partners include Dynatrace, AWS, Google Cloud and SAP
Our joint offerings
What can Eviden offer with ServiceNow?
- Velocity: improved time to value
- Collaboration: culture and stakeholder alignment, assuring client business outcomes
- Productivity gains: utilizing platform automation capabilities to reduce manual tasks and drive improve efficiency
- Profitability: alignment of operations with revenue-relevant activities
- Platform strategy: governance, roadmap, demand-management driving the right investment decisions
- Talent advantage: frictionless experience, increased engagement, ease of adoption
- Visibility and oversight: transparency, measurement, process optimization, quality
- Skills leverage: enabled teams running, operating and managing the Now Platform
App-aware ITSM APM and IT operations analytics help manage applications across cloud computing environments and inside the data center.
Addressing the ECC to S4HANA modernization challenge: the biggest workflow innovation opportunity of our time.
Proactively manage Enterprise Employee Experience, ensuring seamless service delivery across of ServiceNow and SAP.
Accelerate Enterprise Service Management with digitalization. Onboard ITSM processes reduce implementation time by 70%.
The Eviden ServiceNow Practice is pleased to be a Design Studio Partner of ServiceNow, and works collaboratively to create tailored industry relevant offerings.
Helping businesses manage their NIS2 compliance posture in an ever-evolving digital landscape
Related resources
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Our clients
Fortune 500 Life Sciences Company
Harnessing the power of technology
Fortune 500 Life Sciences Company
Improved visibility and control, ensures compliance
Ilya Romaine
ServiceNow ITSM Transformation Product Owner, Lloyds Bank
Customer get exactly what they need from the system in an easy to-consume way which enables them to address their needs and requests quickly and efficiently. This not only ensures a fantastic user experience but also minimizes any disruptions.
Lloyds Bank Group
Creating a modern & engaging employee experience platform
Mahesh Halai
Former ServiceNow Solutions Specialist, NHSBT
The team can now focus on more complex tasks that can’t be automated. The overall experience for users and high-volume requests is much better.
NHSBT
Saving 650 hours of valuable NHSBT agent time
Syed Ahmed
Network Analyst, Yorkshire Water
With the Eviden ServiceNow Practice solution, I regularly pick up and fix device failures or performance issues for our WAN sites before the end users notice and before they even become a service issue.
Yorkshire Water
Providing highly available IT services to the business
Geeta Parashar
HR Project and Systems Manager, University of Birmingham
Eviden's ServiceNow Practice, particularly their HRSM Jumpstart solution, has transformed the University of Birmingham's HR, making it less reactive and more operationally efficient. This enhancement allows HR to allocate more time to strategic contributions, adding significant value.
University of Birmingham
Achieve better visibility and deliver a higher level of service with HR Service Management.
Richard Strange
Invensys
From a business perspective it has significantly enhanced our ability to deliver services more efficiently, demonstrate more value to the business and raise our profile.
Invensys
Significantly enhance ability to deliver services more efficiently with ServiceNow IT Service Management
International Healthcare Group
Senior Technical Management Lead
The way they would ‘think outside the box’ gave us some real food for thought about how we should think about future developments.
International Healthcare Group
Deploys platform scalable for any future needs
Global Investment Bank
Improving customer satisfaction and delivering easily measurable PIs for the business.
Global Investment Bank
Addresses process inefficiencies with HR Service Management
Global Banking Corporation
Senior Manager
DCM has been a significant challenge and drain on our resource. It’s incredible that we have also delivered significant projects, infrastructures as well as cost savings initiatives.
Global Banking Corporation
Upgrades IT automation whilst maintaining full service to its customers
Dan Holland
CTO, Alvarez & Marsal
The team showed excellent commitment to our project from the outset, helping us to meet our objectives with brilliant support, guidance and a truly proactive approach.
Alvarez & Marsal
Delivers ServiceNow IT Management to ensure the highest level of security
Veolia
Each country can see at-glance what requires immediate attention, the number of incidents, first contact resolution results, and opportunities for streamlining.
Veolia
Resourcing the world through service innovation, Veolia puts the sustainable development of communities and industries first
About ServiceNow
ServiceNow is making the world of work, work better for people. Our cloud based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. For more information, visit: www.servicenow.com
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