Eviden and ServiceNow

Eviden, a global leader in data-driven, trusted, and sustainable digital transformation, has forged an exceptional 15-year alliance with ServiceNow. As an Elite ServiceNow partner, we expertly navigate complex user experiences by seamlessly connecting people, functions, and systems across organizations. This collaboration has yielded remarkable achievements: best-in-class CSAT scores, a team of 1000+ experts, over 1300 certifications, and a proven track record of delivering truly global implementations across the entire ServiceNow platform.

Eviden in numbers

4.8 +
Rated CSAT star
0 +
Certifications
0 +
Experts
0 +
Year partnership

ServiceNow consulting competencies

Eviden’s ServiceNow is a customer driven, longstanding ServiceNow partner with leading expertise and award-winning services. ServiceNow's Platform connects people, functions, and systems across organizations.

  • Platform build partner
  •  Design studio partner
  • Presales accreditations
  • Sales accreditations
  • Delivery accreditations

Awards

What can we do for you as a ServiceNow Elite Partner ?

Together, we bring a market-leading platform, extensive experience in consulting and support, and the innovation of being a ServiceNow Design Studio Partner.

Never technology for technology’s sake. We engage, collaborate and deliver. Put simply our goal is to help drive business outcomes for our clients.

Eviden’s ServiceNow Practice uses expertise and understanding to innovate services, in order to enable the enterprise of the future to achieve better performance, reduce manual workloads and mitigate risks.

We rapidly deliver expert solutions, drawing on vast global industry experience across diverse fields to consult, design, implement, and support .

  • ServiceNow is embedded into the services we consume and manage, for ourselves and for our customers
  • A culture driven by customer satisfaction
  • Global, referenceable customer evangelists
  • We treat our clients as strategic partners
  • We bring blueprints and the required thought leadership to our clients
  • We don’t just focus on process and technology, but also the hearts and minds (comms and adoption)
  • We are not afraid to challenge the status quo
  • Expertise in helping you to manage complex services in the cloud
  • Vast experience integrating ServiceNow with other solutions
  • Other partners include Dynatrace, AWS, Google Cloud and SAP

Our joint offerings

What can Eviden offer with ServiceNow?

  • Velocity: improved time to value
  • Collaboration: culture and stakeholder alignment, assuring client business outcomes
  • Productivity gains: utilizing platform automation capabilities to reduce manual tasks and drive improve efficiency
  • Profitability: alignment of operations with revenue-relevant activities
  • Platform strategy: governance, roadmap, demand-management driving the right investment decisions
  • Talent advantage: frictionless experience, increased engagement, ease of adoption
  • Visibility and oversight: transparency, measurement, process optimization, quality
  • Skills leverage: enabled teams running, operating and managing the Now Platform
Platform (Core)
Platform (Core)

App-aware ITSM APM and IT operations analytics help manage applications across cloud computing environments and inside the data center.

ElevateNow
ElevateNow

Addressing the ECC to S4HANA modernization challenge: the biggest workflow innovation opportunity of our time.

Engaged Employee Experience
Engaged Employee Experience

Proactively manage Enterprise Employee Experience, ensuring seamless service delivery across of ServiceNow and SAP.

Service Management as a Service (SMaaS)
Service Management as a Service (SMaaS)

Accelerate Enterprise Service Management with digitalization. Onboard ITSM processes reduce implementation time by 70%.

Industry Solutions
Industry Solutions

The Eviden ServiceNow Practice is pleased to be a Design Studio Partner of ServiceNow, and works collaboratively to create tailored industry relevant offerings.

JumpStart to NIS2
JumpStart to NIS2

Helping businesses manage their NIS2 compliance posture in an ever-evolving digital landscape

OnSIteFile (OSF)
OnSIteFile (OSF)

Secure and Compliant Attachment Management for ServiceNow.

Related resources

Accelerating innovation in ERP modernization journeys

Accelerating innovation in ERP modernization journeys

Design your digital future with ServiceNow and Eviden

Design your digital future with ServiceNow and Eviden

Deliver a modern ERP experience with Eviden ElevateNow for SAP

Deliver a modern ERP experience with Eviden ElevateNow for SAP

Top 10 Tips for the NOW Platform

Top 10 Tips for the NOW Platform

Enter the era of frictionless work with Eviden Engaged Employee Experience

Enter the era of frictionless work with Eviden Engaged Employee Experience

Accelerating innovation & process transformation in SAP without disruption

Accelerating innovation & process transformation in SAP without disruption

Build consumer-grade ERP experiences

Build consumer-grade ERP experiences

Our clients

Fortune 500 Life Sciences Company

Fortune 500 Life Sciences Company

Harnessing the power of technology

Fortune 500 Life Sciences Company

Improved visibility and control, ensures compliance

Watch the video
Ilya Romaine

Ilya Romaine

ServiceNow ITSM Transformation Product Owner, Lloyds Bank

Customer get exactly what they need from the system in an easy to-consume way which enables them to address their needs and requests quickly and efficiently. This not only ensures a fantastic user experience but also minimizes any disruptions.

Lloyds Bank Group

Creating a modern & engaging employee experience platform

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Mahesh Halai

Mahesh Halai

Former ServiceNow Solutions Specialist, NHSBT

The team can now focus on more complex tasks that can’t be automated. The overall experience for users and high-volume requests is much better.

NHSBT

Saving 650 hours of valuable NHSBT agent time

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Syed Ahmed

Syed Ahmed

Network Analyst, Yorkshire Water

With the Eviden ServiceNow Practice solution, I regularly pick up and fix device failures or performance issues for our WAN sites before the end users notice and before they even become a service issue.

Yorkshire Water

Providing highly available IT services to the business

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Geeta Parashar

Geeta Parashar

HR Project and Systems Manager, University of Birmingham

Eviden's ServiceNow Practice, particularly their HRSM Jumpstart solution, has transformed the University of Birmingham's HR, making it less reactive and more operationally efficient. This enhancement allows HR to allocate more time to strategic contributions, adding significant value.

University of Birmingham

Achieve better visibility and deliver a higher level of service with HR Service Management.

Read more
Richard Strange

Richard Strange

Invensys

From a business perspective it has significantly enhanced our ability to deliver services more efficiently, demonstrate more value to the business and raise our profile.

Invensys

Significantly enhance ability to deliver services more efficiently with ServiceNow IT Service Management

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International Healthcare Group

International Healthcare Group

Senior Technical Management Lead

The way they would ‘think outside the box’ gave us some real food for thought about how we should think about future developments.

International Healthcare Group

Deploys platform scalable for any future needs

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Global Investment Bank

Global Investment Bank

Improving customer satisfaction and delivering easily measurable PIs for the business.

Global Investment Bank

Addresses process inefficiencies with HR Service Management

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Global Banking Corporation

Global Banking Corporation

Senior Manager

DCM has been a significant challenge and drain on our resource. It’s incredible that we have also delivered significant projects, infrastructures as well as cost savings initiatives.

Global Banking Corporation

Upgrades IT automation whilst maintaining full service to its customers

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Dan Holland

Dan Holland

CTO, Alvarez & Marsal

The team showed excellent commitment to our project from the outset, helping us to meet our objectives with brilliant support, guidance and a truly proactive approach.

Alvarez & Marsal

Delivers ServiceNow IT Management to ensure the highest level of security

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Veolia

Veolia

Each country can see at-glance what requires immediate attention, the number of incidents, first contact resolution results, and opportunities for streamlining.

Veolia

Resourcing the world through service innovation, Veolia puts the sustainable development of communities and industries first

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About ServiceNow

ServiceNow is making the world of work, work better for people. Our cloud based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. For more information, visit: www.servicenow.com

About ServiceNow

Meet our team

James Burke
James Burke
Global Head of ServiceNow Alliance
Paul Lloyd
Paul Lloyd
Global Head of ServiceNow and DPM Practice
Paula Howard
Paula Howard
Global Head of Marketing

Get in touch!

Thank you for your interest in our company. We would love to hear from you! Whether you have a question, or feedback, our team is ready to assist you in any way we can.