Eviden and ServiceNow Solving complex user experiences: connecting people, systems, and functions across organizations. Overview Eviden in numbers Consulting competencies Consulting partners Our joint offerings Our solutions Related resources Our clients About ServiceNow Meet our team Contact us Eviden and ServiceNow Eviden, a global leader in data-driven, trusted, and sustainable digital transformation, has forged an exceptional 15-year alliance with ServiceNow. As an Elite ServiceNow partner, we expertly navigate complex user experiences by seamlessly connecting people, functions, and systems across organizations. This collaboration has yielded remarkable achievements: best-in-class CSAT scores, a team of 1000+ experts, over 1300 certifications, and a proven track record of delivering truly global implementations across the entire ServiceNow platform. Watch video Eviden in numbers 4.8 + Rated CSAT star 0 + Certifications 0 + Experts 0 + Year partnership ServiceNow consulting competencies Eviden’s ServiceNow is a customer driven, longstanding ServiceNow partner with leading expertise and award-winning services. ServiceNow's Platform connects people, functions, and systems across organizations. Platform build partner Design studio partner Presales accreditations Sales accreditations Delivery accreditations Awards What can we do for you as a ServiceNow Elite Partner ? Together, we bring a market-leading platform, extensive experience in consulting and support, and the innovation of being a ServiceNow Design Studio Partner. Never technology for technology’s sake. We engage, collaborate and deliver. Put simply our goal is to help drive business outcomes for our clients. Eviden’s ServiceNow Practice uses expertise and understanding to innovate services, in order to enable the enterprise of the future to achieve better performance, reduce manual workloads and mitigate risks. Industry expertisePeace of mindGlobal best practicesEnhanced public cloud capabilitiesIndustry expertise We rapidly deliver expert solutions, drawing on vast global industry experience across diverse fields to consult, design, implement, and support . Peace of mind ServiceNow is embedded into the services we consume and manage, for ourselves and for our customers A culture driven by customer satisfaction Global, referenceable customer evangelists We treat our clients as strategic partners Global best practices We bring blueprints and the required thought leadership to our clients We don’t just focus on process and technology, but also the hearts and minds (comms and adoption) We are not afraid to challenge the status quo Enhanced public cloud capabilities Expertise in helping you to manage complex services in the cloud Vast experience integrating ServiceNow with other solutions Other partners include Dynatrace, AWS, Google Cloud and SAP Our joint offerings What can Eviden offer with ServiceNow? Velocity: improved time to value Collaboration: culture and stakeholder alignment, assuring client business outcomes Productivity gains: utilizing platform automation capabilities to reduce manual tasks and drive improve efficiency Profitability: alignment of operations with revenue-relevant activities Platform strategy: governance, roadmap, demand-management driving the right investment decisions Talent advantage: frictionless experience, increased engagement, ease of adoption Visibility and oversight: transparency, measurement, process optimization, quality Skills leverage: enabled teams running, operating and managing the Now Platform Platform (Core) App-aware ITSM APM and IT operations analytics help manage applications across cloud computing environments and inside the data center. Learn more ElevateNow Addressing the ECC to S4HANA modernization challenge: the biggest workflow innovation opportunity of our time. Learn more Engaged Employee Experience Proactively manage Enterprise Employee Experience, ensuring seamless service delivery across of ServiceNow and SAP. Learn more Service Management as a Service (SMaaS) Accelerate Enterprise Service Management with digitalization. Onboard ITSM processes reduce implementation time by 70%. Learn more Industry Solutions The Eviden ServiceNow Practice is pleased to be a Design Studio Partner of ServiceNow, and works collaboratively to create tailored industry relevant offerings. Learn more JumpStart to NIS2 Helping businesses manage their NIS2 compliance posture in an ever-evolving digital landscape Learn more OnSIteFile (OSF) Secure and Compliant Attachment Management for ServiceNow. Learn more Related resources Accelerating innovation in ERP modernization journeys Read more Design your digital future with ServiceNow and Eviden Read more Deliver a modern ERP experience with Eviden ElevateNow for SAP Read more Top 10 Tips for the NOW Platform Read more Enter the era of frictionless work with Eviden Engaged Employee Experience Read more Accelerating innovation & process transformation in SAP without disruption Read more Build consumer-grade ERP experiences Read more Our clients Fortune 500 Life Sciences Company Harnessing the power of technology Watch the video Fortune 500 Life Sciences Company Improved visibility and control, ensures compliance Watch the video Ilya Romaine ServiceNow ITSM Transformation Product Owner, Lloyds Bank Customer get exactly what they need from the system in an easy to-consume way which enables them to address their needs and requests quickly and efficiently. This not only ensures a fantastic user experience but also minimizes any disruptions. Read more Lloyds Bank Group Creating a modern & engaging employee experience platform Read more Mahesh Halai Former ServiceNow Solutions Specialist, NHSBT The team can now focus on more complex tasks that can’t be automated. The overall experience for users and high-volume requests is much better. Read more NHSBT Saving 650 hours of valuable NHSBT agent time Read more Syed Ahmed Network Analyst, Yorkshire Water With the Eviden ServiceNow Practice solution, I regularly pick up and fix device failures or performance issues for our WAN sites before the end users notice and before they even become a service issue. Read more Yorkshire Water Providing highly available IT services to the business Read more Geeta Parashar HR Project and Systems Manager, University of Birmingham Eviden's ServiceNow Practice, particularly their HRSM Jumpstart solution, has transformed the University of Birmingham's HR, making it less reactive and more operationally efficient. This enhancement allows HR to allocate more time to strategic contributions, adding significant value. Read more University of Birmingham Achieve better visibility and deliver a higher level of service with HR Service Management. Read more Richard Strange Invensys From a business perspective it has significantly enhanced our ability to deliver services more efficiently, demonstrate more value to the business and raise our profile. Read more Invensys Significantly enhance ability to deliver services more efficiently with ServiceNow IT Service Management Read more International Healthcare Group Senior Technical Management Lead The way they would ‘think outside the box’ gave us some real food for thought about how we should think about future developments. Read more International Healthcare Group Deploys platform scalable for any future needs Read more Global Investment Bank Improving customer satisfaction and delivering easily measurable PIs for the business. Read more Global Investment Bank Addresses process inefficiencies with HR Service Management Read more Global Banking Corporation Senior Manager DCM has been a significant challenge and drain on our resource. It’s incredible that we have also delivered significant projects, infrastructures as well as cost savings initiatives. Read more Global Banking Corporation Upgrades IT automation whilst maintaining full service to its customers Read more Dan Holland CTO, Alvarez & Marsal The team showed excellent commitment to our project from the outset, helping us to meet our objectives with brilliant support, guidance and a truly proactive approach. Read more Alvarez & Marsal Delivers ServiceNow IT Management to ensure the highest level of security Read more Veolia Each country can see at-glance what requires immediate attention, the number of incidents, first contact resolution results, and opportunities for streamlining. Read more Veolia Resourcing the world through service innovation, Veolia puts the sustainable development of communities and industries first Read more About ServiceNow ServiceNow is making the world of work, work better for people. Our cloud based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. For more information, visit: www.servicenow.com Learn more Meet our team James Burke Global Head of ServiceNow Alliance Paul Lloyd Global Head of ServiceNow and DPM Practice Paula Howard Global Head of Marketing Get in touch! Thank you for your interest in our company. We would love to hear from you! Whether you have a question, or feedback, our team is ready to assist you in any way we can. Contact Us Thank you for your interest. You can download the report here. A member of our team will be in touch with you shortly